Training and Instructional Design Specialist

AvantGuard Monitoring C•Hagerstown, MD

19h•Hybrid

About The Position

Becklar delivers the industrys only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event responsedesigned to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nations largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. valuesFun, Innovative, Relationship-driven, Service-focused, and Team-oriented. The Learning & Development team is dedicated to helping Becklar employees build the knowledge, skills, and confidence they need to succeed. This team partners closely with operations leaders to ensure employees receive high-quality training that supports performance, engagement, and professional growth. The Training & Instructional Design Specialist plays a key role in preparing new Monitoring Center team members for success while also helping design engaging learning experiences that support ongoing development across the organization. This hybrid role blends classroom facilitation with instructional design and is ideal for someone early in their career who enjoys both teaching and creating learning content.

Requirements

Pursuing or recently completed a degree in Education, Instructional Design, Human Resources, Communications, or a related field OR 12 years of experience in training, facilitation, teaching, or content development
Comfort speaking in front of groups and facilitating discussions
Strong written communication skills
Creative mindset with strong attention to detail
Ability to explain complex topics in a clear and engaging way
Strong organizational skills with the ability to manage multiple projects
Interest in adult learning and professional development
Consistent track record of meeting performance expectations
Commitment to maintaining professionalism and confidentiality

Nice To Haves

Experience with learning design tools such as Articulate 360, Storyline, Canva, PowerPoint, or similar software is a plus

Responsibilities

Teach onboarding courses to new Monitoring Center team members and facilitate engaging classroom experiences
Lead interactive activities, role plays, and discussions that reinforce learning and skill development
Break down complex procedures into clear and understandable steps for new employees
Evaluate learner understanding and adjust facilitation methods as needed
Model and promote Becklars culture and core values during training programs
Support trainee progress, assessments, and graduation readiness
Conduct follow-up audits and coaching conversations to reinforce training outcomes
Design and update eLearning modules, job aids, and facilitator guides
Collaborate with subject matter experts to develop new training materials and learning experiences
Assist with training needs analysis and improvement initiatives
Create interactive and visually engaging learning content
Maintain and organize training resources and documentation
Evaluate training effectiveness and recommend improvements to programs and materials
Communicate progress, updates, and opportunities for improvement to stakeholders as appropriate