Specialist, Training and Quality (Instructional Design)

Pearson • Hoboken, NJ

6h • Remote

About The Position

Pearson Virtual Schools (PVS) is hiring seasonal, temporary team members to support Connections Academy, a leading online public-school program serving students and families nationwide. The Training and Quality Specialist plays a pivotal role in supporting the operational excellence of Pearson Virtual Schools’ K–12 programs by designing and delivering training that equips teams to provide a high‑quality, empathetic, and results‑driven enrollment experience. Reporting directly to the Manager of Training and Quality Assurance, this role strengthens team capabilities by creating learning experiences that reflect the fast‑paced, customer‑focused nature of our work. This role is ideal for individuals who are strong problem‑solvers who thrive in a fast‑paced, service‑oriented environment. They are able to curate visual graphics that enhance training engagement and elevate content quality. They communicate clearly, work confidently across multiple systems, and demonstrate patience, empathy, and professionalism in every interaction. Reliability, responsiveness, and a results‑oriented mindset are essential to supporting families and driving enrollment outcomes.

Requirements

• Bachelor’s degree or equivalent experience.
• Prior training, quality assurance, instructional design, and coaching experience with solid understanding of operations and technologies.
• Extensive knowledge of all current PVS technologies used by operational teams.
• Ability to learn new technologies.
• Comprehensive knowledge of call types, call handling procedures, and requirements.
• Excellent communication, presentation, and collaboration skills.
• Flexibility and the ability to work in a fast-paced work environment.
• Highly organized, self-motivated, hard worker.
• Must be able to learn quickly and multitask.
• Ability to pay close attention to detail is essential.
• Ability to work as an effective mentor and group leader.
• Flexible, adaptive, and able to positively and efficiently support caretakers and students
• Able to take direction quickly and learn new procedures, processes, and products
• Able to use a variety of customer service and sales tools, software, and systems to effectively manage customer interactions
• Skilled at multi-tasking in a fast-paced, high-volume environment
• Reliable, professional, and empathetic
• Comfortable working remotely and independently in a structured environment
• Believe in a culture of continuous improvement supporting enrollment goals
• Able to adhere to company attendance policy and work flexible hours between 7am-6pm Eastern Time, including at least one weekend day and potentially late shifts when needed

Nice To Haves

• Experience in Articulate Storyline and Rise a plus.
• Remote experience preferred

Responsibilities

• Design and develop instructional materials using adult learning principles and modern learning methodologies.
• Build interactive eLearning using tools like Articulate Storyline, Rise, Reflex AI, or Camtasia.
• Familiarity with SCORM/xAPI standards.
• Create structured learning journeys, including prerequisites, practice activities, and reinforcement.
• Create multimedia assets (graphics, screen recordings, microlearning videos).
• Knowledge of accessibility standards (WCAG, Section 508).
• Establish clear learning outcomes and develop assessments to measure proficiency.
• Utilize instructional design principles to ensure content is engaging and effective. Regularly communicate training results and seek feedback from operational leaders to continuously improve the training experience for participants.
• Identify improvements for training tools and resources: develop quality assurance standards and processes. Compile and analyze statistical data related to quality assurance. Share findings with operational leaders. Develop plans for improvement as needed.
• Organize training schedules and establish cadence for ongoing feedback.
• Work closely with the operational leaders and subject matter experts to improve existing services.
• Ensure services meet customer expectations and demand.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Use multiple streams of communication to engage participants and ECE department.
• Understand the enrollment process, Customer journey, and seasonality of the enrollment cycle.
• Keep materials and resources up to date.

Benefits

• Pearson provides a flexible work environment for its employees. We believe that the ability to work from anywhere, anytime in work/life balance is a critical part of our culture and employee satisfaction.
• This position is eligible for Pearson’s annual incentive program.
• Information on benefits can be found here [https://pearsonbenefitsus.com/].

What This Job Offers

• Career Level: Mid Level