Instructional Design Analyst - Remote

LCMC Health

2d•Remote

About The Position

Your job is more than a job REMOTE REQUIREMENT Must be a resident of Texas, Louisiana, Mississippi, Alabama, Florida or Georgia The Instructional Design Analyst works under supervision of the IT Applications Manager for Training & Optimization as a part of the Information Technology Team to support software implementations, new functionality rollouts, and employee and provider training. Primary responsibility is to analyze user requirements, develop training plans for EPIC and any other clinical/ancillary application needed, complete environment build/prep, support go live processes, and support help desk as needed. Ensures that end-users have the required tools, knowledge, and skills to perform their jobs and provide the highest quality patient care. Prepares and presents training plans, materials, and conducts classes on patient-care systems and selected enterprise-wide applications. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency. Your Everyday General Functions: Demonstrates ability to represent Information Technology in a respectful and professional manner. Completes assigned tasks per defined project scope, timelines, and budgets. Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting, and training. Demonstrates creativity and passion to continuously learn. Follows department standards and procedures. Communicates effectively with technical team at all levels and with users at a non-technical and clinical level. Alerts senior staff members of any outages, problems, or delays. Maintains knowledge of health care, technology, and industry trends. Maintains appropriate certifications; obtains proficiencies in other applications/systems as warranted. Verbal and written communications are clear, concise and accurate. Promotes and advances a learning culture within the organization. Analysis: Collects data regarding current environment and document workflow and system access. Analyzes workflow based on system capabilities and translates it into meaningful curricula and master training environment build/maintenance. Works with the MST Applications Lead to ensure a fully operational and up-to-date training environment, including timely completion of additional build for annual events such as Skills Fairs and large-scale student/provider training. Understands functionality and relationships between supported applications. Works with application teams to determine training needs for staff and providers including new functionality. Prepares all training tools to include documentation. Works with analysts to review workflows and makes recommendations based on system capabilities. Reviews and tests changes in newly released software to ensure integrity. Ensures that all updates and changes to applications are incorporated into training. Duties: Reviews and tests changes in newly released software to ensure integrity. Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level. Carries out routine duties independently and discusses or seeks approval on complex matters. Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval. Leads demonstrations and discussions with key stakeholders to better optimize the training experience. Performs system build. Assists in building master files as assigned. Monitors release notes for pertinent build and testing for the system. Keeps documents and change logs updated, especially changes to MST. Creates communications and training materials for adoption and implementation by the department: Ultimately responsible for accuracy and quality of all training materials created for instruction and communication. Maintains curriculum appropriately to match the maturation of the EMR and associated subject matter. Creates and maintains a robust curriculum portfolio. Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system. Maintains and updates training documentation as required. Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training. Collaboration and education: Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR. Provides specialized training to end users when outside of the normal scheduled training and off hours as required. Supports optimization efforts of staff and departments. Supports user departments during go live and for a period following go live. Assigned to Optimization Project Teams to actively contribute and participate in planning, development, and implementation/rollout phases. Attends Health IT conferences as requested/assigned. Other duties: Collaborates with IT Training Manager on delegation of assignments to Learning and Development Specialists. Participates as needed in various employee committees to discuss workflow, system needs and changes. Serves as a backup to related positions as needed. Participates in on call rotation for application support. Supports Help Desk as needed. Performs related duties as assigned.

Requirements

REMOTE REQUIREMENT Must be a resident of Texas, Louisiana, Mississippi, Alabama, Florida or Georgia
High School Diploma (5 years of relevant experience in Lieu of Bachelors)
Associate degree (3 years of relevant experience in Lieu of Bachelors)
Certification in at least one EPIC application.
working knowledge of healthcare and systems.
Ability to conceptualize and analyze issues.
Ability to manage time well.
Ability to maintain assigned programs and systems.
Ability to communicate effectively orally and in writing.
Required to complete certification as assigned within 6 weeks of last training class.

Nice To Haves

Bachelor's Degree
Master's Degree
curriculum development, MST environment build and maintenance a plus.

Responsibilities

Analyzes user requirements
Develop training plans for EPIC and any other clinical/ancillary application needed
Complete environment build/prep
Support go live processes
Support help desk as needed
Prepares and presents training plans, materials, and conducts classes on patient-care systems and selected enterprise-wide applications
Collects data regarding current environment and document workflow and system access
Analyzes workflow based on system capabilities and translates it into meaningful curricula and master training environment build/maintenance
Works with the MST Applications Lead to ensure a fully operational and up-to-date training environment, including timely completion of additional build for annual events such as Skills Fairs and large-scale student/provider training
Works with application teams to determine training needs for staff and providers including new functionality
Prepares all training tools to include documentation
Works with analysts to review workflows and makes recommendations based on system capabilities
Reviews and tests changes in newly released software to ensure integrity
Ensures that all updates and changes to applications are incorporated into training
Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level
Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval
Leads demonstrations and discussions with key stakeholders to better optimize the training experience
Performs system build
Assists in building master files as assigned
Monitors release notes for pertinent build and testing for the system
Keeps documents and change logs updated, especially changes to MST
Creates communications and training materials for adoption and implementation by the department
Maintains curriculum appropriately to match the maturation of the EMR and associated subject matter
Creates and maintains a robust curriculum portfolio
Executes the training program for the Electronic Health Record (EHR) and other clinical applications across the LCMC system
Maintains and updates training documentation as required
Incorporates a variety of instructional methods including but not limited to lecture, audio/visual, workbook formats, virtual, demonstrations, and computer-guided training
Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR
Provides specialized training to end users when outside of the normal scheduled training and off hours as required
Supports optimization efforts of staff and departments
Supports user departments during go live and for a period following go live
Assigned to Optimization Project Teams to actively contribute and participate in planning, development, and implementation/rollout phases
Attends Health IT conferences as requested/assigned
Collaborates with IT Training Manager on delegation of assignments to Learning and Development Specialists
Participates as needed in various employee committees to discuss workflow, system needs and changes
Serves as a backup to related positions as needed
Participates in on call rotation for application support
Supports Help Desk as needed
Performs related duties as assigned