Instructional Associate — Data Center Logistics

Per Scholas•Atlanta, GA

8d•Onsite

About The Position

Per Scholas is seeking an Instructional Associate to support the Data Center Logistics training program as part of our Training Team. The Instructional Associate partners with the Lead Instructor to deliver an engaging, hands-on learning experience — supporting lab facilitation, learner tutoring, and classroom operations. The ideal candidate is detail-oriented, dependable, and comfortable in a hands-on equipment environment, with a genuine interest in helping entry-level learners succeed.

Requirements

0–2 years of teaching, tutoring, mentoring, training support, coaching, or new-hire onboarding experience; relevant work experience may substitute.
Comfort supporting learners in an in-person, hands-on training environment and through digital platforms such as Zoom, Slack, Canvas, or Microsoft Office.
Patience, approachability, and strong interpersonal communication skills.
Ability to follow instructor direction, lab guides, rubrics, safety expectations, and established classroom procedures.
Ability to support adult learners with little to no prior experience in data center, logistics, or technical environments.
Strong attention to detail and ability to help maintain a safe, organized, and professional learning environment.
Familiarity with data center logistics, inventory, receiving, warehousing, asset management, IT equipment handling, or related operations.
Comfort handling IT hardware and working at or around server racks, including safe lifting and material handling up to approximately 50 pounds.
Working familiarity with inventory and asset tracking practices, including tagging, labeling, barcode scanning, location tracking, and basic record-keeping.
Awareness of chain-of-custody expectations for data center assets and data-bearing devices.
Awareness of data center safety, PPE, access-control, physical security, and controlled-area expectations.
Basic comfort using a DCIM, inventory system, asset tracking system, spreadsheet, Salesforce, LMS, Slack, Zoom, or related digital tools; training may be provided.
Dependability, accuracy, attention to detail, and ability to follow procedures consistently.
Ability to communicate clearly when identifying discrepancies, safety concerns, equipment issues, or learner support needs.
Associate degree preferred, or equivalent practical, industry, military, logistics, warehouse, technical, or training-support experience.
Solid organizational skills and detailed follow-through.
Good written and verbal communication skills.
Comfort using Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, Canvas, or similar tools.
Willingness to learn the curriculum, tools, lab model, and Per Scholas facilitation practices.
Ability to work collaboratively with the Lead Instructor, Program Manager, Professional Development, Learner Support, Operations, Technology, and Product teams.

Nice To Haves

Prior experience as a data center logistics technician, inventory technician, asset technician, warehouse associate, receiving associate, material handler, or logistics support specialist.
Experience tutoring, mentoring, onboarding, or supporting entry-level learners or new hires.
Familiarity with RMA, warranty return, failed-equipment intake, return shipping, scrap, redeployment, or decommissioning workflows.
Familiarity with ITSM, ticketing, work order, or service documentation tools such as ServiceNow.
Familiarity with cycle counts, spot checks, physical audits, inventory reconciliation, and discrepancy reporting.
Logistics, supply-chain, warehousing, military, data center, or IT operations background.

Responsibilities

Support the Lead Instructor during daily instruction, learner activities, and hands-on labs, helping learners stay on task and on pace.
Facilitate station rotations at the Mobile Infrastructure Rack (MIR) and related lab stations, supervising safe equipment handling and ensuring each learner receives hands-on practice within the single-rack rotation model.
Assist with hands-on activities involving inventory receiving, asset tagging, barcode scanning, labeling, cycle counts, physical audits, discrepancy identification, equipment staging, and asset movement.
Support learners as they practice receiving workflows, including verifying quantities against packing slips, purchase orders, ASNs, invoices, or other simulated receiving documents.
Assist learners with simulated Store House to Data Center Hall movement tasks, including staging materials, organizing inventory, safely moving equipment, and updating status documentation.
Reinforce safe physical handling, PPE use, material movement, lab housekeeping, and equipment care during all hands-on activities.
Support performance-based assessments by observing learners at lab stations and recording rubric results under the Lead Instructor’s direction.
Provide one-on-one and small-group tutoring to learners who need additional support with inventory accuracy, process-following, documentation, equipment handling, or digital tools.
Set up, reset, and break down lab equipment and consumables before and after each session, including asset tags, scanners, PPE, custody forms, RMA forms, receiving documents, inventory sheets, and lab materials.
Reinforce chain-of-custody expectations for data center assets, including data-bearing devices, failed equipment, and items being staged, returned, redeployed, or decommissioned.
Help learners connect classroom practice to workplace expectations, including ownership, accuracy, safety, escalation, documentation quality, and compliance.
Track attendance and help maintain Salesforce, Canvas, the LMS, or other approved systems with grades, assessment results, lab completion, and learner progress notes.
Help monitor learner progress and flag learners who are falling behind to the Lead Instructor.
Provide timely learner feedback during labs and practice activities.
Support individualized learner success plans as directed by the Lead Instructor or Program Manager.
Participate in learner progress conversations, staff check-ins, and instructional planning meetings as needed.
Reinforce program expectations related to attendance, professionalism, safety, participation, equipment handling, and classroom behavior.
Assist with classroom and lab readiness, including equipment organization, station setup, inventory of training materials, and safe storage of tools and assets.
Report missing, damaged, misplaced, or unsafe equipment to the Lead Instructor or Program Manager.
Support documentation of lab issues, learner trends, equipment needs, and opportunities for course improvement.
Maintain confidentiality and professionalism when handling learner data, performance information, and internal program communications.

Benefits

Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time!
All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year).
Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance.
Vacation accruals increase with tenure.
Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
Comprehensive Medical Coverage : Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs.
Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
Dental and Vision Insurance : Eligible employees can select from two dental plan options and a vision plan.
Employees who waive medical coverage receive employer paid dental and vision premiums.
Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
Employee Assistance Program (EAP) : Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance.
Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses.
Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.