Instruction Program Supervisor

Mt. Baker Ski Area, Inc.•Glacier, WA

19h•$24 - $29•Onsite

About The Position

The Instruction Department Program Supervisor will oversee planning and day of operations for all Multi-week lesson programs and serves as a central point of contact for Multi-week Lesson Program participants and Instructors. This position helps connect employees, guests, and other mountain staff to ensure multi-week lessons run efficiently. This position reports directly to the Instruction Director, while working with the other Instruction Supervisors and Rental Shop Management to support daily operations, and ensure department processes run efficiently across multiple teams. This role is responsible for administration and oversight of all multi-week lesson programs including communication to Parents/participants, program coordinators, and Instruction Staff, monitoring participant sign-ups, monitoring safety considerations and helping mitigate safety-related issues involving on-hill lessons and program facilities. As one of the primary points of contact for both employees and guests, clear communication, strong organization, and consistent follow-through are essential. The Program Supervisors will assist with daily rental operations, daily instruction operations, and department trainings as program operations permit. If you enjoy working with people, solving problems, and coordinating large groups of customers with instruction staff, this position offers the opportunity to make a meaningful impact on both the employee and guest experience. You'll help hire, support and train instruction and rental staff, coordinate staffing and schedules to blend daily operations with program operations, and communicate with guests and families. No two days are exactly the same, and the role offers a unique mix of administration, customer service, workforce coordination, and operational support.

Requirements

High School Diploma or equivalent.
Experience in the Snowsports, recreation, hospitality, or outdoor industry.
Strong computer skills and ability to learn scheduling, payroll, and point-of-sale systems.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and work independently.
18+ years old
Ability to work outside in inclement winter weather
Ability to safely ski and/or snowboard at a level necessary to access assigned work areas and perform essential job duties in varying terrain and weather conditions.
Bending, twisting, lifting and moving items throughout the day
Ability to lift and move 50 pounds (or more depending on task)
Standing and or sitting for long periods
Climbing and descending stairs
Shoveling and moving snow
Standing and walking on compact snow and ice
Perform repetitive tasks as necessary
Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
Wage and Hour Training
Anti-Harassment Reporting Training
Department Trainings as assigned
In Person Attendance to Leadership Training prior to season start.
Employment in lead positions is contingent upon the successful completion and review of a background screening. Applicants listed on the National Sex Offender Registry are not eligible for employment in lead positions.

Nice To Haves

3+ years working full-time in a Snowsports school, with experience in a supervisory role
Current PSIA/AASI Level 2 or above certification, dual discipline certification preferred
Bachelor's degree in Recreation Management, Education, Business Administration or related industry experience.
Experience with hiring, onboarding, scheduling, or coordinating seasonal employees.
Experience working with scheduling, payroll, spreadsheets, or point-of-sale software.
Prior experience in an administrative, coordination, or office support position.
Experience with Rental Operations and Rental Procedures
Strong understanding of contemporary snowsports instruction, including the PSIA/AASI Technical, People, and Teaching Skills.
Ability to teach both skiing and snowboarding and confident supporting both ski and snowboard instructors
Proven track record of providing mentorship and coaching to staff
Willingness to proactively provide feedback and address potential issues in a collaborative and compassionate manner
Experience addressing and debriefing on-snow incidents with participants, parents, and instructors
Understanding of and ability to apply risk management best practices as they apply to Snowsports instruction and the Snowsports industry

Responsibilities

Program operations in the Instruction Department
Monitor, support, and assist Instructors on-snow during lesson times
Setup and maintenance of Instruction Areas (on snow and off)
Building Setup, Instructor Room
Signage, Self Guided Area, Conditions of Day
Coordinate with Mountain Management on program operations plan
Assist Instruction Sales staff, DTO Staff, and Ticket Office Staff with Program Registrations
Review schedule and make adjustments based on program needs
Coordinate lesson and instructor availability with daily operations
Assignment of class groupings and instructor assignment
Monitor and assist with emails and communications
Coordinate with Operations Coordinator and Instruction Supervisors to monitor scheduling
Compile Program payroll information
Respond to incidents and complete post incident response duties
Manage Multi-Week Program Registrations and Communications
Maintenance of Multi-Week Rental Cards
Assist getting Program groups through Rental Shop in a timely manner
Enter and Archive Attendance and Class Card Records
Handle rescheduling and refund requests
Assists with Training and Development of Instructors
New Hire Training, Instructor Evaluations
Assess Programs success and plan for future program offerings
Identify areas of improvement
Assist with creating and maintaining employee resources
Provide mentorship and feedback
Build positive working relationships with leaders across the mountain and in other departments, supporting collaboration, communication, and shared operational goals
Provide day-to-day guidance, communication, and support to team members
Plan, schedule, and administer employee meal and rest breaks in accordance with Washington State wage and hour requirements, addressing operational challenges to maintain compliance.
Lead by example through professionalism, teamwork, reliability, and work ethic
Support supervisors and managers with daily operational needs and changing business demands
Step into different operational roles as needed to support the team and department
Encourage strong communication, collaboration, accountability, and guest service within the team
Promote and support a strong safety culture by reinforcing safe work practices and helping employees follow department and company safety expectations
Participate in the development, implementation, and ongoing evaluation of sustainability goals for both the department and the company
Help identify areas where additional operational or employee support may be needed