Instruction and Classroom Support Technician 2

Highline College•Highline College 2400 S 240th St Des Moines, WA

1d•Onsite

About The Position

The Instruction and Classroom Support Technician 2 provides instructional, classroom, and laboratory support to students and faculty in the Registered Nursing, Respiratory Care, Medical Assistant, and Nursing Assistant programs. The role maintains laboratory equipment and supplies and provides technical support for classrooms and skills and simulation labs in buildings 26 and 23. The office is located in building 26-202. The position takes direction from the Directors/Coordinators of Nursing, Respiratory Care, and Medical Assistant and works closely with designated program representatives. It reports to the Dean of Workforce Pathways and Transitions. This is a classified, full-time position eligible for overtime, scheduled Monday through Friday, 7 a.m. to 4 p.m. The listed salary information reflects the starting step of Range 44 (Step A) and includes a 5% King County compensation provision. The posting states that annual increments take 5.5 years to reach Step L and 11.5 years to reach Step M, subject to future contractual, legislative, or cost-of-living changes. The position monitors access to lab spaces, prepares and maintains equipment and materials for classes and simulation activities, manages supplies and inventory, coordinates equipment repairs, and maintains clean and organized lab spaces. It also supports classroom and lab audiovisual equipment, accreditation preparation, student photo directories, and program administration. The technician participates in relevant professional development and campus activities.

Requirements

Bachelor’s degree with major study in chemistry, or equivalent education or experience.
Proficiency in general administrative office tasks, including telephone etiquette, typing, filing, and customer service.
Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint.
Proficiency with email, including composing, sending, and responding to messages and using calendar, organization, and filtering functions.
Ability to use the internet according to state guidelines and standards and research and evaluate information for faculty upon request.
Ability to operate and perform basic troubleshooting on office and lab equipment, including computers, photocopiers, fax machines, printers, scanners, Scantron machines, and phone equipment.
Ability to accurately enter data into systems such as clinical information systems, inventory systems, and requisitions.
Effective oral and written communication with students, staff, and faculty.
Ability to work independently with little oversight and demonstrate accountability.
Flexibility and ability to adapt, make decisions, and prioritize tasks as needs change.
Cultural, ethnic, and gender competency; ability to maintain confidentiality.
Organization and ability to coordinate activities, services, and schedules for efficient operations.
Ability to multitask in a high-pressure environment, identify customer-service improvements, and demonstrate ongoing learning and self-improvement.

Nice To Haves

Strong background in chemistry or environmental science.
Experience preparing solutions and properly storing chemical stock and disposing of chemical waste.
One year of experience as an Instructional and Classroom Support Technician 1.
Familiarity with common undergraduate chemistry laboratory equipment.
Knowledge of or certification in laboratory safety.
Experience managing inventories.
Strong organizational skills and ability to multitask and prioritize projects.

Responsibilities

Monitor student access to lab spaces, unlock and lock skills labs, conduct regular walkthroughs, and check labs hourly for assistance needs while avoiding interruptions to lectures.
Introduce students to lab areas during orientation and provide support to faculty, staff, and students.
Set up, maintain, prepare, and put away lab practice equipment, materials, and solutions for class activities.
Work with the Lab Tech 4 and faculty to develop and implement weekly and quarterly schedules for skills and simulation activities, and ensure supplies and materials are ready.
Maintain IV tubing and task trainers; fill and label medication vials and packets.
Set up skills activities before classes and assist with simulation setup; coordinate with faculty and the Lab Tech 4.
Break down and store equipment and supplies after activities.
Manage equipment maintenance and repairs, coordinating with external service providers when specialized services are needed.
Keep skills and simulation labs, classroom areas, beds, and storage rooms clean and organized.
Manage central supplies for the Nursing, Respiratory Care, Medical Assistant, and Nursing Assistant programs; order, arrange, and inventory supplies, videos, materials, office supplies, and equipment.
Maintain inventory records for lab and simulation equipment and supplies, including quantities, stock levels, expiration dates when applicable, and maintenance needs.
Determine ordering needs, coordinate repairs, and recommend equipment replacement or updates to the Simulation Coordinator or Program Directors.
Set up, maintain, and troubleshoot classroom and lab audiovisual equipment as requested.
Assist with accreditation materials, gather data, and prepare labs for site visits.
Take student photographs during orientation days and create and maintain cohort photo rosters and files on program shared drives.
Use computer programs including Word, Excel, and PowerPoint, and develop additional skills as needed.
Communicate clearly and concisely in writing and orally, and work effectively with students, faculty, and staff from diverse backgrounds.
Participate in relevant continuing education and professional activities, attend campus-wide events and professional development days, and provide professional development information to the supervisor as required for accreditation.
Perform related duties as assigned by Directors/Coordinators and the Lab Tech 4.
Analyze and solve problems, compose written responses, follow up with internal and external contacts, meet deadlines, explain procedures and time frames, and provide customer service in accordance with college rules and state guidelines.
Use databases, word processing software, the internet, email, and office and lab equipment; accurately enter data into relevant systems.
Work punctually and accountably, independently with little oversight, while adapting to changing needs, prioritizing and coordinating tasks, maintaining confidentiality, and pursuing improvements in customer service.