Institutional Trust & Custody Client Onboarding Manager

U.S. Bank National Association • Saint Paul, MN

2d • $133,365 - $156,900 • Hybrid

About The Position

Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically eight or more years of relevant experience
• 10+ years of experience in financial services, institutional trust, custody, onboarding, implementation, operations, account management, or client relationship management.
• Demonstrated experience leading professional teams and driving cross-functional client, operational, or strategic initiatives.
• Thorough knowledge of operational functions, systems, procedures, and the products and services supported by the assigned business area.
• Strong understanding of applicable federal and state laws, regulations, and industry standards.
• In-depth knowledge of financial products, programs, financial analysis, and related documentation.
• Strong organizational, leadership, and project management skills, with the ability to manage multiple priorities simultaneously.
• Well-developed client relationship and customer service skills.
• Excellent interpersonal, verbal, and written communication skills.
• Proven supervisory and people leadership capabilities.
• Leadership experience supporting institutional trust and custody onboarding, account opening, KYC, asset conversion, implementation, or operational readiness functions.
• Experience developing scalable processes and leading technology, workflow, operational, or organizational change initiatives.
• Strong knowledge of trust and custody operations, client service models, project management methodologies, and regulatory requirements.
• Demonstrated ability to influence and advise senior leaders while managing complex relationships with internal and external stakeholders.
• Track record of driving operational excellence, improving client experiences, and delivering results in a highly regulated environment.
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Responsibilities

• Directs onboarding and implementation activities from initial engagement through operational handoff, including complex, multi-entity conversions.
• Establishes transition strategies, governance, milestones, communication plans, and escalation protocols.
• Oversees documentation review, KYC coordination, account setup, funding, asset conversion, reconciliation, and readiness for ongoing administration.
• Allocates resources and balances capacity, complexity, service commitments, and risk across the onboarding portfolio.
• Leads workflow simplification, procedure development, documentation standards, technology change, and continuous improvement.
• Represents onboarding capabilities in client, prospect, finalist, and business-line discussions.
• Builds partnerships across Relationship Management, Account Management, Operations, Product, Risk, Compliance, Legal, and Technology.
• Coaches and develops leaders and professionals; manages performance, succession, engagement, and talent planning.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Manager