Institutional Safety Officers (ISO)

Winnipeg Regional Health Authority•Winnipeg, MB

5d•Onsite

About The Position

The Healthcare Institutional Safety Officers (ISO) are hospital employees and licensed security guards who are specifically trained to respond, protect and enforce requirements to achieve safe patient care and healthcare work environments, particularly those facilities which require a high frequency of response to behaviours in acute and forensic mental health units. A healthcare ISO is responsible for enforcing the provision of bylaws and enforcing the provision of additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program. Working cooperatively with healthcare professionals, law enforcement and other stakeholders, they provide a highly skilled collaborative enforcement and patient care model. The ISO is responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility. ISOs daily encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours (usually from high volume emergency departments and high acuity mental health units). Healthcare ISOs are also trained to have the Qualified Persons designation under the Mental Health Act and will be able to maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act. Healthcare ISOs will receive training to the provincially adopted and Manitoba Justice approved training program. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as an ISO under the Police Services Act, as well as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designations.

Requirements

Prior security, law enforcement, military or related experience required.
Minimum 1 year (2080 hours) experience as a Security Patrol Officer, Qualified Persons or equivalent.
Successfully complete the Healthcare Institutional Safety Officer training and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program.
Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
Completion of Grade 12 or equivalent.
Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act.
Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
Valid Class 5 driver’s license.
Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
Ability to remain professional in elevated situations and make sound decisions under stressful conditions.
Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e., Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
Knowledge of healthcare and community resources in order to support clients.
Demonstrated ability to maintain professionalism and make sound decisions under pressure.
Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards.
These tests will be a pre-requisite part of the ISO training program.
These requirements will align with national standards aligned with Manitoba Justice and employer requirements.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.
The successful candidate will be responsible for any service charges incurred.
A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Nice To Haves

Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
Will be required to complete cultural safety training required by the employer.

Responsibilities

Respond, protect and enforce requirements to achieve safe patient care and healthcare work environments.
Enforce the provision of bylaws and additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program.
Provide a highly skilled collaborative enforcement and patient care model.
Responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility.
Encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours.
Maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act.
Successfully complete the ISO Training Program and maintain their ability with annual retraining.
Be designated as an ISO (Peace Officer status as per Manitoba Police Services Act – Amendment).
Successfully complete intermediate weapons training and ongoing certification as authorized by Manitoba Justice and their employer organization.
Successfully pass the Physical Abilities test.