Institutional Research Analyst

Job Details • Pomona, CA

18h • Onsite

About The Position

This position is in the Institutional Research, Planning & Analytics (IRPA) department, within the Division of Information Technology (IT). Under direction of the Associate Vice President, IRPA serves the university by providing leadership and support for institutional research, strategic planning, business intelligence, data visualization and predictive analytics. The office provides action-oriented data that helps decision-makers throughout the university foster student success and institutional effectiveness.

Requirements

• Equivalent to a bachelor’s degree in a related field, or relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Foundational knowledge of data collection tools, higher education reporting conventions, and institutional research principles.
• Skill in following guidelines and providing input and feedback.
• Organizational and time management skills to plan, organize, and prioritize work.
• Demonstrated communications and interpersonal skills to effectively present information in a diverse environment.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to be accurate and pay attention to detail.
• Ability to work independently as well as part of a team and build relationships with diverse stakeholders.
• Analytical skills to collect, analyze, and summarize institutional data and metrics.
• Computer skills to appropriately use institutional research technology and relevant software packages as required.
• General skill in using statistical software and data visualization tools.
• Selected finalist will undergo a credit check.

Nice To Haves

• Knowledge of current software tools to query, analyze and report data, and the ability to learn and master new tools.
• Experience using one or more of our current IR tools (e.g., Veera Construct, Tableau, Qualtrics).

Responsibilities

• Support the administration of university course evaluation processes, including reviewing and refining evaluation criteria, collaborating with colleges and departments to verify data accuracy, and managing access permissions.
• Maintain and update the course evaluation system, including records, communications, evaluation forms, reports, and administrator access.
• Document business processes, develop evaluation timelines, and ensure the accuracy and integrity of course evaluation data.
• Provide ongoing support to campus stakeholders by resolving issues and responding to inquiries related to course evaluations.
• Collect, organize, and analyze data from various sources, including student records, surveys, and institutional databases.
• Maintain data collection instruments, ensuring data integrity and accuracy.
• Use statistical software and analytical tools to conduct basic analysis and data interpretation.
• Collaborate with Information Technology (IT) and data management teams to improve data collection, storage, and retrieval processes.
• Prepare data visualizations, dashboards, charts, and graphs to communicate findings.
• Provide support for institutional reports to external agencies, such as government bodies and accrediting organizations.
• Provide support for internal reports to senior leadership, faculty, and staff.
• Ensure compliance with reporting requirements and deadlines.
• Collaborate with stakeholders to identify reporting needs and provide data-informed insights to support decision-making.
• Periodically update the department website to ensure timeliness and accuracy of information.
• Support research studies and evaluations to assess institutional effectiveness and student outcomes.
• Support institutional research assessments including surveys, questionnaires, focus groups, and other methods to collect data from students, faculty, and staff.
• Conduct basic analysis and prepare reports summarizing findings.
• Maintain a current awareness and understanding of research methodologies and preferred practices in institutional research.
• Contribute to the development and implementation of data governance policies and procedures to ensure accuracy, consistency, and security of data.
• Conduct data quality checks and audits to identify and resolve data discrepancies and anomalies.

Benefits

• The California State University (CSU) system provides access to a quality education through the support of California taxpayers.
• Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level