Institutional Contracts, Chargebacks and Rebates Manager

Novartis • East Hanover, NJ

1d • $103,600 - $192,400 • Hybrid

About The Position

At Novartis, we are reimagining medicine to improve and extend people’s lives. As the Institutional Contracts, Chargebacks and Rebates Operations Manager, you will lead critical chargeback activities that support Market Access strategies and customer engagement across the U.S. business. This role combines operational leadership, business partnership, advanced analytics, and AI-enabled process transformation to optimize contract performance, strengthen compliance, enhance trading partner relationships, and reduce financial risk. You will play a key role in driving operational excellence while developing a high-performing team capable of leveraging data, automation, and emerging technologies to deliver impactful business outcomes.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline
• Minimum 3 years of experience within pharmaceutical, biotechnology, healthcare, revenue management, contract operations, chargebacks, rebates, or commercial operations
• Strong understanding of chargeback adjudication, rebate processing, customer eligibility, contract administration, and wholesaler operations is a must
• Experience leading process improvements, cross-functional initiatives, system enhancements, or business transformation efforts
• Strong analytical, communication, stakeholder management, and project management skills with the ability to influence across organizations

Nice To Haves

• MBA or advanced business degree
• Experience with Model N, Revitas, SAP S/4HANA, EDI processes, AI-enabled productivity tools, advanced analytics platforms, and healthcare contract management systems

Responsibilities

• Serve as the subject matter expert for chargeback adjudication, customer eligibility, EDI submissions, contract operationalization, and distribution models
• Lead cross-functional collaboration with Market Access, Government Pricing, Trade Operations, Accounts Receivable, wholesalers, and other stakeholders to resolve complex chargeback and rebate issues
• Drive adoption of AI-enabled tools, advanced analytics, automation, and exception-based reporting to improve operational efficiency and decision support
• Lead, coach, and develop team members while building capabilities in analytics, compliance, digital tools, and operational excellence
• Ensure timely and accurate processing of chargebacks, rebates, and contract-related activities while maintaining high levels of customer and trading partner satisfaction
• Maintain compliance with SOX requirements, audit standards, Novartis policies, and chargeback/EDI processes
• Identify and implement continuous improvement initiatives that enhance data quality, controls, reporting accuracy, and business value

Benefits

• Performance-based cash incentive
• Eligibility for annual equity awards
• Health benefits
• Life benefits
• Disability benefits
• 401(k) with company contribution and match
• Generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Manager