Institutional Consultant

TIAA•Frisco, TX

5d•$31 - $38•Onsite

About The Position

The Institutional Consultant provides primary Inbound/Outbound Call Center support to Institutional Plan Sponsors that use the Administrator Telephone Center (ATC) service line. This includes providing institutional consultation regarding plan design, investment education, Planfocus education and support, signature 5500, and plan compliance. This role answers all related administrative and service inquiries, documents and responds to concerns, and provides consultative guidance and education to third-party advisors on lifetime income solutions.

Requirements

University (Degree) Preferred
2+ Years Required
FINRA Registrations SRC Indicator: Series 6 or 7; Series 63
Life and Health Insurance License (Resident State) - Multiple Issuers required
Physical Requirements: Sedentary Work
2+ years
FINRA Series 6 and 63
Life and Health Insurance License (Resident State) - Multiple Issuers required

Nice To Haves

3+ Years Preferred
2+ years of financial services experience
FINRA Series 7

Responsibilities

Responsible for participating in training programs as a contributor or presenter on topics related to Planfocus, institutional tools and resources, and legal issues.
Participates on various projects and initiatives to support business goals and objectives.
Builds and maintains plan sponsor and client relationships advising on retirement plan design, guiding through pension regulation changes, and designing programs to enhance plan participation and savings rates.
Provides consultative guidance and client relationship management for TIAA plan sponsors, consultants, payroll vendors, auditors and legal counsel regarding aspects of client retirement plans.
Interfaces with key influencers to direct daily plan functions and processes as well as discuss fiduciary responsibilities and newly issued regulations.
Educates plan sponsors about plan design and governance, compliance, audits, nondiscrimination testing, reporting, online services, and plan amendments.
Consults on legal and regulatory requirements in the retirement industry such as Form 5500 filings, compliance issues, fiduciary and audit guidelines, plan reporting, and nondiscrimination testing.
Provides audit support and assists with retirement plan tax filing inquiries.
Proactively reaches out to top tier Primary Market clients to build relationships and help adopt products and services.
Proactively troubleshoots on-line services administrator access to set up and administer their plans.
Resolves issues for customers and the team.
Takes initiative and conducts follow-up to ensure customer, employee, and business issues are resolved in a satisfactory and timely manner consistent with all company policies and industry regulations, navigating and negotiating through sensitive and complex issues as needed.