Institutional Billing and Collections Specialist

Fulgent Genetics, Inc.•El Monte, CA

44d

About The Position

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Institutional Billing and Collections Specialist is responsible for the hybrid Billing & Collection functions for institution clients. You will divide you time between the billing and the collection functions equally to achieve our Account Receivable targets. The candidate should have knowledge of general accounting principles and be proficient at MS Office (especially Excel). The applicant should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he or she will frequently deal with higher levels of management.

Requirements

A high school diploma.
Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred.
A minimum of one to three years of experience in a medical office setting.
Knowledge of insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
Competent use of computer systems, software, and 10 key calculators.
Familiarity with CPT and ICD-10 Coding.
Effective communication abilities for phone contacts with payers to resolve issues.
Ability to work well in a team environment. Being able to manage priorities and handle conflict in a reasonable fashion.
Problem-solving skills to research and resolve billing or collections discrepancies.
Knowledge of accounting and bookkeeping procedures a big plus but not required.
Knowledge of medical terminology likely to be encountered in medical claims.
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Ability to multitask, prioritize and meet deadlines
Strong customer service skills
Proficiency with electronic medical records (EMR).

Nice To Haves

Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred.
Knowledge of accounting and bookkeeping procedures a big plus but not required.

Responsibilities

Review and prepare invoices, ensuring accuracy and completeness of billing data
Managing clients' account information
Good problem-solving and critical thinking skills
Communicating with clients regarding billing issues and payments and generating statements of accounts
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates and generate weekly aging reports in a timely manner.
Identify issues attributing to account delinquency and discuss them with management.
Mail correspondence to customers to encourage payment of delinquent accounts.
Prepare demand letters and be the point of contact between the Company and collection company for delinquent accounts.
Assist with other related functions as needed
Collaborate with other departments to ensure accurate and timely reporting and analysis