Billing/Collections Specialist

HUNTER COMMUNICATIONS • Medford, OR

7d

About The Position

We are seeking a detail-oriented and proactive Billing/Collections Specialist to join our team. This role is responsible for accurately setting up, maintaining, and updating customer voice and internet services in the billing system. This role ensures services, pricing, and billing cycles are correctly entered according to approved orders and company procedures, supporting accurate invoicing and revenue recognition.

Requirements

• High school diploma or equivalent required; associate’s degree preferred
• 1–3 years of billing, service order entry, or telecom/ISP experience preferred
• Familiarity with voice, internet, and telecom service structures
• Strong attention to detail and data accuracy
• Experience working in billing or ERP systems
• Ability to manage multiple service requests and meet deadlines

Nice To Haves

• Knowledge of telecom terminology (DIDs, circuits, bandwidth, features, etc.)
• Experience with automated billing platforms or CRM-to-billing workflows

Responsibilities

• Enter and configure customer voice and internet services in the billing system based on approved service orders
• Set up billing elements including service types, rates, discounts, taxes, and billing cycles
• Verify service details align with contracts, pricing approvals, and system requirements
• Process service changes, disconnects, upgrades, and downgrades accurately and timely
• Audit service entries to ensure accuracy and prevent billing errors
• Collaborate with sales, provisioning, and operations to resolve service setup issues
• Research and correct billing discrepancies related to voice and internet services
• Document all service entries and changes in accordance with internal controls
• Follow established billing and approval processes to ensure compliance and audit readiness

Benefits

• fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program
• very generous vacation, sick, and holiday time off
• 401k program with a generous employer match
• numerous bonus opportunities
• Competitive starting wage in addition to fully paid premiums for medical, dental, vision, disability, and life insurance coverage.
• Accrued 2 weeks of vacation and 1 week of sick time in addition to 9 paid holidays each year.
• Ability for wage increases as training milestones are completed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees