Billing and Collections Associate

Crio Inc.

1d • $45,000 - $54,000 • Remote

About The Position

CRIO is a fast-growing clinical research organization focused on streamlining the clinical trial process through advanced technology and data analytics. We are currently seeking a highly motivated and experienced Billing and Collections Specialist to work in our accounting and financial operations. As the Billing and Collections Specialist, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, resolving billing issues and maintaining positive relationships with clients. This role requires strong communication skills and a solid understanding of billing and collections practices.

Requirements

• 2+ years of Billing and Collections Experience
• Proven experience in collections
• Strong phone etiquette with excellent verbal communication skills
• Strong problem-solving skills, with the ability to prioritize tasks
• Ability to build strong relationships with customers and key stakeholders
• Strong organizational skills and attention to detail
• Proficient in customer service practices, ensuring client satisfaction throughout the collection process
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

Responsibilities

• Manage process for collecting customer payments per invoice terms
• Handle inbound and outbound e-mail and call communications
• Establish relationship with customers to ensure timely payment of invoices
• Understand and be able to explain contract pricing and billing practices
• Process and review account adjustments
• Reduce delinquency rate for customers
• Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
• Provide exceptional customer service by addressing client concerns and resolving disputes
• Utilize tools to organize and report on collection activity
• Manage Repayment Plans

Benefits

• Work from anywhere
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision (Company Paid 100%)
• Life insurance
• Professional development
• Work From Home Expense Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees