Billing and Collections Manager

SpotOn • Royal Oak, MI

1d • $80,000 - $96,000

About The Position

We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. We are seeking a highly skilled and experienced Billing and Collections Manager to join our dynamic finance team. The ideal candidate will possess a strategic mindset, in-depth knowledge of billing processes, and a proven track record of successfully managing teams. The role involves overseeing the billing function and a team of five (5), ensuring accuracy, efficiency, and compliance with company policies. This role ensures delivery against strategic objectives while developing team capabilities, improving processes and fostering collaboration across departments. Familiarity with NetSuite is essential for this position.

Requirements

• Demonstrated ability to lead, motivate, and manage teams, including coaching, mentoring, and performance management.
• Strong understanding of accounting and billing principles and practices
• Experience building or significantly improving collections workflows, policies, or operating models.
• Detail oriented and highly organized
• Exceptional critical thinking skills
• Exceptional written and verbal communication skills
• Collaborative and team-oriented, capable of working across cross-functional teams and fostering positive working relationships.
• Salesforce and NetSuite experience required
• Intermediate knowledge of Microsoft Excel and/or Google Sheets
• 5 years of billing and collections experience
• 1-2 years of management experience

Responsibilities

• Develop and implement strategic billing plans aligned with the company's financial objectives.
• Utilize advanced knowledge of NetSuite to enhance billing processes, streamline workflows, and integrate billing functions with other financial systems.
• Evaluate current billing processes and identify opportunities for improvement, automation, and increased accuracy.
• Identify recurring issues resulting in refund requests and escalate to the appropriate teams to resolve the root cause and reduce friction with our merchants
• Design, implement, and scale an internal collections program, including policies, workflows, and performance metrics.
• Ensure compliance with financial regulations, company policies, and industry standards in all billing and collection practices.
• Lead and mentor a high-performing billing team, providing guidance and support to ensure optimal performance.
• Set clear goals and performance expectations aligned with departmental objectives.
• Provide regular coaching, feedback, and professional development opportunities to build team capability.
• Oversee workload allocation, ensuring balanced capacity, productivity, and service quality.
• Manage recruitment, onboarding, and training to build a high-performing team culture.
• Collaborate with cross-functional teams, including Customer Support, Customer Success, IT, and Finance (NetSuite admin, Revenue and Cash Application teams), to ensure seamless communication and coordination in the billing process.
• Work closely with NetSuite admins and IT to troubleshoot any billing system issues and implement necessary solutions.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees