Billing and Collections Representative Hybrid
About The Position
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health and Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise. The Self Pay Specialist contributes to the achievement of service delivery, performance standards, and financial targets by: Resolving large balance accounts effectively. Skip tracing to ensure optimal opportunities for account resolution. Re-establishing defaulted payment plans. Resolving exceptions to ensure the proper flow of accounts through the self pay process. Minimizing accounts written off to internal bad debt. Working the Precollect inventory to minimize bad debt referrals to third party collection agencies. Please note: This position is a call center representative for the Home Medical Equipment Billing and collections and the majority of your day will be answering phone calls from our patients. Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Requirements
- Experience in medical management computer applications.
Nice To Haves
- 5 years - Medical billing and medical terminology.
- 3 years - Health care business office experience or related field.
Responsibilities
- Resolving large balance accounts effectively.
- Skip tracing to ensure optimal opportunities for account resolution.
- Re-establishing defaulted payment plans.
- Resolving exceptions to ensure the proper flow of accounts through the self pay process.
- Minimizing accounts written off to internal bad debt.
- Working the Precollect inventory to minimize bad debt referrals to third party collection agencies.
- Answering phone calls from our patients.
Benefits
- Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
- We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
