Instant Support Technician (Tier 1 Tech)

LinkTech•Rapid City, SD

5d•$20 - $25•Onsite

About The Position

LinkTech is seeking a reliable, fast-thinking Instant Support Technician to join our front-line support team. This role is responsible for handling real-time technical issues, following documented procedures, and ensuring that all tickets are properly resolved or escalated by end-of-day to support our after-hours team. This position is ideal for individuals who have a genuine interest in technology, are excellent communicators, and thrive in a structured, high-paced environment. Prior IT support experience is a plus, but not required.

Requirements

Strong interest in technology and learning
Excellent verbal and written communication skills
Ability to stay organized, focused, and calm under pressure
Strong attention to detail, especially when documenting tickets and client interactions
Comfortable working in a team environment and following established workflows

Nice To Haves

Experience in a help desk or technical support role
Familiarity with productivity platforms (e.g., Microsoft 365)
Exposure to remote access or monitoring systems
Entry-level certifications (CompTIA A+, Microsoft 365 Fundamentals, etc.)

Responsibilities

Respond to client-reported issues and alerts across productivity tools, email systems, MFA, and user accounts
Troubleshoot desktop and laptop hardware and software problems
Support peripherals such as printers and VoIP phones
Use internal systems to monitor device health, remote into endpoints, manage tickets, and document work
Escalate issues to higher-tier support when outside Tier 1 scope, with clear documentation and proper context
Communicate clearly and empathetically with clients via phone, email, and chat
Follow standard operating procedures and assist with identifying gaps in documentation
Ensure all assigned work is resolved or transitioned before end-of-day to maintain smooth after-hours operations