Instant Support Technician (Tier 1 Tech)

LIV HOSPITALITY LLC•Rapid City, SD

1d•Onsite

About The Position

LinkTech is seeking a reliable, fast-thinking Instant Support Technician to join our front-line support team. This role is responsible for handling real-time technical issues, following documented procedures, and ensuring that all tickets are properly resolved or escalated by end-of-day to support our after-hours team. This position is ideal for individuals who have a genuine interest in technology, are excellent communicators, and thrive in a structured, high-paced environment. Prior IT support experience is a plus, but not required.

Requirements

Strong interest in technology and learning
Excellent verbal and written communication skills
Ability to stay organized, focused, and calm under pressure
Strong attention to detail, especially when documenting tickets and client interactions
Comfortable working in a team environment and following established workflows

Nice To Haves

Experience in a help desk or technical support role
Familiarity with productivity platforms (e.g., Microsoft 365)
Exposure to remote access or monitoring systems
Entry-level certifications (CompTIA A+, Microsoft 365 Fundamentals, etc.)

Responsibilities

Respond to client-reported issues and alerts across productivity tools, email systems, MFA, and user accounts
Troubleshoot desktop and laptop hardware and software problems
Support peripherals such as printers and VoIP phones
Use internal systems to monitor device health, remote into endpoints, manage tickets, and document work
Escalate issues to higher-tier support when outside Tier 1 scope, with clear documentation and proper context
Communicate clearly and empathetically with clients via phone, email, and chat
Follow standard operating procedures and assist with identifying gaps in documentation
Ensure all assigned work is resolved or transitioned before end-of-day to maintain smooth after-hours operations

Benefits

Health / dental / vision / life
401k plan with 3% match after one year of employment
Company-wide discounts on hotel rooms and restaurants
Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
Dining Deals: Get discounts on food and beverages at our outlets.
WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.