Installments Product Manager

Huntington National Bank•Columbus, OH

7d•$63,000 - $124,000•Onsite

About The Position

The Installments Product Manager executes card product management to drive new account acquisition, and optimize product performance to drive account activation, usage, growth, and retention.

Requirements

Bachelor's Degree or High School Diploma/equivalent with 4 additional years of credit card related oversight experience
5+ years of product management experience, preferably in financial services or banking

Nice To Haves

Master’s Degree
Strong attention to detail, focus on process
Strong verbal and written communication skills
Experience working with financial products
Demonstrated ability to critically analyze situations and risks, determine paths of action, and make recommendations to remediate issues
Familiarity with regulatory compliance requirements for financial institutions and products
Proficiency with Microsoft Office Suite

Responsibilities

Develops Installments product knowledge to assist with longer range strategic projects and work assignments
Develops knowledge of the Installments industry including consumer preferences and profitability trends
Performs market and competitive research. Partners with internal/external partners to obtain consumer feedback to incorporate into new and innovative card ideas
Creates business requirements that are comprehensive and clear, working independently or in partnership with key technical and business partners.
Understands Card business processes and systems. Learns new processes and systems and applies to product management or project delivery.
Demonstrates ability to understand criticality and relevance of project issues, appropriate level and degree of escalation, and drive resolution with project sponsors and technical management.
Analyzes customer complaints with key partners, determines root causes and product enhancements or other risk mitigation strategies
Drives remediation of issues and other control enhancements to support product delivery.
Monitor day-to-day KPIs and identify trends and patterns and elevate issues to management as appropriate.
Partners to ensure key branch and operational communications are executed as well as product training materials, guides and internal product sites
Implement effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis.
Performs other duties as assigned.