Installment Loan Collection Representative

CEFCU•Peoria, IL

10d•$20 - $23

About The Position

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Contacts members to arrange payments on delinquent installment loans and MasterCard accounts to mitigate loan losses for CEFCU. Coordinates with other departments to set up convenience services, such as automatic payments, payroll deductions, and Automated Clearing House (ACH) origination to assist members in making timely payments. Directs use of proven collection practices, including skip tracing, revocation of credit lines, and liquidation of security when required. Initiates repossession process with third party repossession company. Uses professional techniques to limit losses on delinquent loans. Uses creative payment arrangements or modifications to help members in need when appropriate. Hours: Monday through Thursday 8:30 a.m. - 5:00 p.m., Friday 9:30 a.m. - 6:00 p.m. and Saturday 8:00 a.m. - 2:00 p.m. with a day off during the week.

Requirements

High school diploma or equivalent.
Thorough understanding of loan process.
Ability to understand and navigate through CEFCU mainframe systems and screens: Automated Loan Processing System (ALPS), Member Account File (MIF), and Collection Screen (COL).
Proven ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional state.
Ability to communicate with tact and professionalism.

Nice To Haves

Experience/familiarity with MasterCard screens.
Knowledge of collection law and procedures or Fair Debt Collection Practices Act.
Familiarity with CEFCU’s Loan and Collection policies.
Interviewing and probing/interrogation skills.
Applicable college courses and/or commensurate credit and collection experience.

Responsibilities

Contacts members to arrange payments on delinquent installment loans and MasterCard accounts to mitigate loan losses for CEFCU.
Coordinates with other departments to set up convenience services, such as automatic payments, payroll deductions, and Automated Clearing House (ACH) origination to assist members in making timely payments.
Directs use of proven collection practices, including skip tracing, revocation of credit lines, and liquidation of security when required.
Initiates repossession process with third party repossession company.
Uses professional techniques to limit losses on delinquent loans.
Uses creative payment arrangements or modifications to help members in need when appropriate.

Benefits

Financial
Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Additional Benefits
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program