Installer

Phantom Screens•Langley, BC

15h•Onsite

About The Position

The Installer is an active participant of the Phantom Lower Mainland Operations team, ensuring compliance with quality and service standards for installation across all product lines and sales channels within the territory. The Installer will work directly with the public, installing Phantom products in residences or businesses. This role requires extensive travel within the service territory in a company-provided vehicle and adherence to all scheduling requirements. As a key member of the Phantom team, the Installer is expected to consistently demonstrate and encourage the organization’s core corporate values: To Speak the Truth, To Pursue Excellence, To Serve Each Other, and To Practice Stewardship.

Requirements

Tool experience, preferably working with Phantom products or work in a related field is an advantage.
Detail oriented with strong technical and mechanical aptitude.
Superior communication and interpersonal skills, and the ability to build/maintain positive relationships with a variety of internal and external contact at all levels.
A positive and professional disposition with a genuine desire to provide exemplary customer service.
Ability to schedule and meet assigned deadlines.
Ability to develop and maintain positive and professional relationships with all internal and external contacts.
A high degree of initiative and the ability to work with minimal supervision.
A valid driver’s license with a clean drivers’ abstract
Grade 12 or equivalent
Minimum of 2 years’ experience dealing directly with customers.
Installation experience
Hands-on proficiency working with a variety of building construction tools with Phantom products or in a related field is an advantage.

Nice To Haves

Some sales ability is preferred.

Responsibilities

Undertake field installations of products as required within the territory.
Resolve technical problems; receive and respond to all incoming technical inquiries; gather appropriate information, recommend solutions, and ensure timely customer follow-up.
Assist with the development, implementation, and maintenance of all installation instructional materials, training equipment, and procedures.
Provide feedback to the Leadership team on installation techniques such as product limitations, tools, and installation tips.
Communicate regularly about product modifications based on needs or market trends obtained through ongoing feedback.
Assist with the development, maintenance, and communication of minimum quality standards related to the installation of Phantom’s product lines, including the establishment of procedures and standards for permitted field modifications.
Perform inspections and provide recommendations on the quality of installations, particularly those that pertain to warranty situations and end-consumer complaints.
Maintain a current knowledge of the position and participate in job-related training programs or associated personal development initiatives as required.
Perform all other duties as assigned.