Installer - Electronics Design Installation
About The Position
Provide professional installation and service support for electronics and custom home solutions, ensuring a high-quality customer experience from start to finish. The role involves installing, troubleshooting, and servicing products while maintaining customer satisfaction, product care, and safe work practices. Installations may include electronics, audio/video, networking, control, and related systems. The installer coordinates projects with customers, contractors, and internal teams, educates customers about products, maintains service documentation and parts inventory, supports warranty and repair processes, and assists with showroom displays, special projects, company vehicles, tools, and equipment.
Requirements
- Two years of customer contact experience.
- One year of experience in electronics service or repair.
- Knowledge of home theater, surveillance systems, phone systems, and home network systems.
- Knowledge of cable and wire types and applications; identifying audio devices, components, and interconnections; construction and structural techniques, requirements, and issues; device placement; proper cable installation and dressing; ventilation and space requirements; and equipment layout and mounting techniques.
- Ability to follow directions accurately and communicate clearly and concisely.
- Valid driver’s license and acceptable driving record. Missouri residents must have a Class E driver’s license.
- Must meet and/or comply with applicable standards set forth in the Federal Motor Carrier Safety Act.
- Must pass a lift test demonstrating the ability to lift, push, and pull required weights under established departmental requirements.
- Ability to work night, weekend, and/or early morning hours based on business needs.
- Pre-employment screening includes, but is not limited to, a criminal background check.
Nice To Haves
- High school diploma or GED.
- Two years of wiring experience.
- CEDIA or other industry-recognized certifications.
- Basic construction power tool and carpentry skills.
Responsibilities
- Install electronics, audio/video, networking, control, and related systems according to specifications, wiring diagrams, and installation standards.
- Troubleshoot equipment and system issues, test functionality, and provide effective solutions.
- Coordinate installation schedules with customers, contractors, and internal teams to complete projects accurately and on time.
- Educate customers on product features, operation, and system capabilities.
- Maintain accurate service documentation, manage parts inventory, and support warranty and repair processes as needed.
- Support showroom displays, special projects, and team initiatives.
- Help maintain company vehicles, tools, and equipment.
Benefits
- Same-day pay with on-demand access to earned pay.
- Competitive pay with generous annual increases of up to 7%.
- Inclusive culture.
- Health, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid holidays upon hire.
- Paid time off after 90 days.
- Staff discount on merchandise.
- Virtual and in-person career development opportunities at all levels.
- Paid community volunteer opportunities.
- Tuition reimbursement.
- 401(k) retirement plan, with eligibility for a company match after one year and Berkshire Stock available as an investment option.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
