Installer/Trainer Part Time

CaptionCall by Sorenson•Eau Claire, WI

11d•$12 - $20•Remote

About The Position

CaptionCall is seeking a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate. This hands-on role involves installing the CaptionCall phone in customers' homes and training them on its use. The ideal candidate enjoys working with diverse individuals in their homes, appreciates a flexible schedule, and prefers working independently. This is a part-time position with opportunities for career growth within the leading provider of language services for the Deaf and hard-of-hearing.

Requirements

High School Diploma or GED
Excellent customer service skills
Ability to effectively communicate in English (reading, writing, speaking, listening)
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor services to unique needs of individual customers
Must be reliable, organized, and punctual
Must be able to work independently
Ability to adapt to constantly changing environments
Experience working with senior citizens
Basic computer knowledge and experience
Possess and maintain a valid driver license
Maintain a good driving record
Able to sit/stand for a long period of time in an office environment
Able to transport installation equipment into a customer’s home
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
Regular and predictable attendance required
Must be located in Wisconsin

Nice To Haves

Detail Oriented
Thought Provoking
Dedicated
Team Player
Enthusiastic
Goal Completion
Self-Starter
Flexibility
Entrepreneurial Spirit
Ability to Make an Impact

Responsibilities

Install and troubleshoot CaptionCall phones in customers’ homes
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the business
Meet or exceed Install/Trainer expectations and maintain established goals
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies
Maintain confidentiality of highly sensitive customer information
Adapt to new responsibilities as necessary
Other duties as assigned