Installer/Trainer (Bilingual)

CaptionCall by Sorenson•Tampa, FL

1d•$13 - $22•Onsite

About The Position

CaptionCall is seeking a caring, customer service-oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world. This hands-on position involves individually training customers on how to use the CaptionCall phone and its features. The role requires working with a variety of people in their homes, offering a flexible schedule and the opportunity to work independently. This is a full-time position with potential for career growth and advancement.

Requirements

High School Diploma or GED
Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments
Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens

Nice To Haves

Fluency in English and Spanish preferred

Responsibilities

Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned