Installer/Trainer Part Time

CaptionCall by Sorenson•Beachwood, OH

27d

About The Position

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Requirements

High School Diploma or GED
Basic computer knowledge and experience
Sales experience
Experience working in the hearing health field
Experience working with senior citizens
Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual

Responsibilities

Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Create lead generation activities and generate referrals
Attend and participate in trade shows and other corporate events as assigned
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned