Installer II

Service Experts•Raleigh, NC

1d•Onsite

About The Position

The Installer II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Installation family. Works under general supervision. This role involves installing HVAC equipment and accessories in customer homes, performing diagnostics, fabricating and installing ductwork, and ensuring customer satisfaction. The position also requires representing the company professionally, maintaining company property, and completing all necessary paperwork accurately and on time. Additionally, the Installer II may assist with site supervision, planning, estimating, quality audits, and training other installers.

Requirements

High school diploma or GED with additional training and 2+ years experience in HVAC technical training certification required
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories
Proficient in the layout and installation requirements of duct work and duct fittings
Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
Proficient and able to operate all necessary tools and equipment to perform various installation projects
Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
Ability to calculate heat gain and loss on buildings using approved methods
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds
2+ Years Minimum Experience
High School Diploma/GED Minimum Education

Responsibilities

Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
Performs limited diagnostics as needed.
Designs, fabricates, and installs various ducts and duct fittings as required.
Performs start-ups on air conditioning and heating systems and other components.
Delivers excellent customer service and sustains high levels of customer satisfaction.
Promotes products and services to the customer.
Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Responsible for delivery and removal of equipment needed to complete the installation work.
Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for.
Completes all paperwork in a neat, accurate, thorough, and timely manner.
Collects payment from customer.
Represents the company professionally, honestly, and ethically in all business matters and concerns.
Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image.
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
May be responsible for completing material requisition forms and related administrative activities.
Assists the Field Supervisor or General Manager with site supervision, planning, and estimating.
Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
Trains other installers in technical skills and company procedures, as assigned.
Performs similar/other duties as needed or assigned.
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
Corrects substandard acts or conditions within area of control.
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
Complies with the general rules as prescribed by company program(s) procedure(s).
Operates devices or equipment as prescribed by company program(s) or procedure(s).
Participates in any safety initiatives, teams, or committees.
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
Does not perform any act that may endanger the safety or well-being of others.
Does not engage in any pranks, contests, or rough boisterous behavior.
Works in compliance with applicable legislative requirement.