Installer I

Service Experts Heating & AC•Charlotte, NC

2d•Onsite

About The Position

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager. Works under minimal supervision to install HVAC equipment and accessories in the customer’s home. Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics. Designs, fabricates, and installs various ducts and duct fittings as required. Performs start-ups on air conditioning and heating systems and other components. Delivers excellent customer service and sustains high levels of customer satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work. Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for. Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer. Represents the company professionally, honestly, and ethically in all business matters and concerns. Responsible for keeping installation vehicles clean and neat both inside and outside in keeping with the company’s professional image. Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. Performs similar/other duties as needed or assigned.

Requirements

High school diploma or GED with additional training and 2 to 5 years’ experience in HVAC with technical training certification required.
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
EPA and safety certifications required.
Knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
Proficient at installing heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories, successfully and without supervision.
Knowledge of the layout and installation requirements of duct work and duct fittings.
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
Proficient and able to operate all necessary tools and equipment (including operation of a company vehicle) to perform various installation projects.
Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns.
Effective and efficient time-management and organizational skills.
Valid driver’s license with acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Responsibilities

Complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories.
Oversee the work of Install Helpers to ensure work is performed correctly.
Communicate with customers to answer questions, resolve problems, and ensure complete customer satisfaction.
Promote products and services to customers.
Install heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.
Perform limited diagnostics as needed.
Design, fabricate, and install various ducts and duct fittings as required.
Perform start-ups on air conditioning and heating systems and other components.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
Responsible for delivery and removal of equipment needed to complete the installation work.
Ensure company property, vehicles, and tools are being properly used, maintained, and accounted for.
Complete all paperwork in a neat, accurate, thorough, and timely manner.
Collect payment from customer.
Represent the company professionally, honestly, and ethically in all business matters and concerns.
Keep installation vehicles clean and neat both inside and outside in keeping with the company’s professional image.
Follow standard procedures and process, ensure that the company vehicle is properly stocked, return defective warranty parts to branch, and order/replenish vehicle stock as needed.
Perform similar/other duties as needed or assigned.