Installer Helper II

Service Experts Heating & AC•Raleigh, NC

1d•Onsite

About The Position

The Installer Helper II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Installation family. Works under general supervision. This role works under the direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer’s home. The position assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications. The role also assists in the installation of ducts and duct fittings, performs duties to deliver excellent customer service and sustain high levels of customer satisfaction, and assists in the delivery and removal of equipment needed to complete the installation work. The Installer Helper II also assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are being properly used, maintained, and accounted for. As needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner. Represents the company professionally, honestly, and ethically in all business matters and concerns. The role is responsible with the Installer for keeping the installation vehicle clean and neat both inside and outside in keeping with the company’s professional image. Performs similar/other duties as needed or assigned. Regular, reliable attendance is expected.

Requirements

High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification preferred
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
EPA and safety certifications required
Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
Mechanical aptitude and the ability to operate, or learn to operate, all necessary tools and equipment
Basic skills in reading wiring diagrams
Effective communication skills to communicate with customer and to provide excellent customer service
Effective and efficient time-management and organizational skills
Valid driver’s license with acceptable driving record
Available to work flexible hours and on-call shifts as needed
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

Nice To Haves

Technical training certification preferred

Responsibilities

Works under direct supervision of the Installer or Lead Installer to install HVAC equipment and accessories in the customer’s home
Assists with the installation of heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications
Assists in the installation of ducts and duct fittings
Performs duties so as to deliver of excellent customer service and sustain high levels of customer satisfaction
Assists in the delivery and removal of equipment needed to complete the installation work
Assists the Installer or Lead Installer in ensuring company property, vehicles, and tools are being properly used, maintained, and properly accounted for
As needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner
Represents the company professionally, honestly, and ethically in all business matters and concerns
Responsible with the Installer for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
Performs similar/other duties as needed or assigned
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
Corrects substandard acts or conditions within area of control
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devices or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
Does not perform act that may endanger the safety or well-being of others
Does not engage in any pranks, contests, or rough boisterous behavior
Works in compliance with applicable legislative requirement