Installed Base Manager

ABB•Doral, NC

2d•Remote

About The Position

The Installed Base Manager is a critical role within ABB's ELSE US organization, responsible for building, formalizing, and maintaining the integrity of our installed base management processes across the United States. This individual will serve as the primary point of contact for all installed base activities, bridging the gap between factory operations, sales teams, and end users to ensure accurate and up-to-date asset data throughout the product lifecycle. This role is contributing to the Electrification Services Division in the United States.

Requirements

Bachelor's degree in Business Administration, Engineering, Operations, or a related field or equivalent work experience associated with the job description.
3+ years of experience in data management, operations, sales operations, or a related discipline, ideally in electrical industry.
Experience working cross-functionally with sales, operations, and manufacturing teams.
Excellent organizational skills with a high attention to detail and data accuracy.
Strong communication and interpersonal skills with the ability to engage stakeholders at all levels.
Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP).

Nice To Haves

Process formalization or change management initiatives
An understanding of installed base or asset management processes and tools.

Responsibilities

Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation under a permissive time away policy.