Installation Technician (Independent Contractor)

Cuckoo Rental America Inc•Annandale, VA

8h•Onsite

About The Position

This is an independent contractor, 1099 role with CUCKOO Technical Support. The Installation Technician will be responsible for maintaining a positive and professional attitude towards customers, responding promptly to inquiries, troubleshooting and developing solutions, and providing technical assistance. The role requires staying up-to-date on all products and services and communicating effectively with customers through various channels. The technician will also be responsible for resolving customer needs, keeping records of interactions, and providing feedback on the customer service process to ensure customer satisfaction.

Requirements

Strong communication skills
Excellent verbal and written communication skills
Ability to maintain professionalism when customers are stressed or upset.
Experience working in a fast-paced team environment
Must be eligible to work in the U.S.
기술적인 지식과 능력 (Technical knowledge and ability)
커뮤니케이션과 협업능력 (Communication and collaboration skills)
안전에 대한 지식과 규정 준수 (Knowledge of safety and compliance)
현장작업, 유지보수, 고장진단 등 실무경험 (Practical experience in field work, maintenance, troubleshooting, etc.)
미국에서 합법적 근무 자격자 (Legally eligible to work in the US)
지역 담당할 수 있는 분 (Able to cover a region)

Nice To Haves

Bilingual in Korean and English is highly preferred
경험이 없으셔도, 트레이닝 해드립니다. (Training provided even without experience)

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly and effectively towards customer service inquiries.
Troubleshoot and develop creative solutions that cater to customer challenges.
Having full knowledge and staying up to date on all of our products and services.
Provide technical assistance to callers.
Communicating with customers through various channels.
Acknowledging and resolving customer needs in a timely and satisfactory manner.
Keeping records of customer interactions, transactions, comments and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.