Installation Technician

Fresenius Medical Care•Waltham, MA

1d•$72,000 - $121,000•Onsite

About The Position

Incumbent is responsible for the installation, assembly, refurbishment, modification and relocation of Fresenius Water Treatment equipment, and commissioning of water pretreatment plants. This role involves developing professional expertise, applying company policies, and resolving a variety of issues. The technician works on problems of moderate scope, exercising judgment within defined procedures. They build productive working relationships and may assist junior staff or refer to senior staff for complex issues. The role requires execution of installations according to guidelines, project management, and commissioning of water pre-treatment components. Depending on training, commissioning of Vivonic water treatment and ancillary equipment may also be required. The technician is responsible for logging all installation and commissioning measures, creating and maintaining device documentation, and managing installation materials. They will handle and use test and measuring equipment, maintain and expand customer presence, and implement quality assurance measures. Compliance with hygiene, accident prevention, occupational health and safety regulations, and applicable compliance guidelines is mandatory. The role may involve acting as a construction site manager within the scope of assigned activity, adhering to quality guidelines, and supporting project managers during construction meetings, warehouse management, or in emergency situations. The technician may also replace other installation technicians and determine installation-relevant dimensions. They will compile and request installation materials, coordinate supplements and optimizations/adjustments of water pre-treatment, and log all installation and commissioning measures via service reports and protocols. Optimization of customer room layout is also a responsibility. The role requires regular interface with customers, suppliers, third-party service providers, and logistics, and compliance with the Code of Business Conduct and all applicable policies, procedures, laws, and regulations. Assistance with various projects as assigned by the supervisor and other duties as assigned are also part of the role. Additional responsibilities may focus on specific departments or locations.

Requirements

High school diploma required.
2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.
Diplomatic, confident, and friendly demeanor.
Ability to communicate with customers, employees of external companies and other interfaces.
Reliability, flexibility, commitment, and trustworthiness.
Good basics in the field of mechanics and hydraulics, pneumatics.
Good PC user skills, MS Office.
Valid driver's license required.

Nice To Haves

Experience in technical customer service or field service preferred.
Technical training, Project/Construction Management training preferred.
Qualified electrician or plumber desirable.
Good fundamentals in the field of dialysis technology and water treatment systems (desirable).
Good fundamentals in the field of quality assurance.
Good fundamentals in the field of microbiology and hygiene.

Responsibilities

Installation, assembly, refurbishment, modification, and relocation of Fresenius Water Treatment equipment.
Commissioning of water pretreatment plants, including components like softeners, activated carbon filters, Birm, and nitrate filters.
Commissioning of Vivonic water treatment and ancillary equipment (depending on training).
Logging of all installation and commissioning measures using service reports and protocols.
Creation and maintenance of necessary device documentation at the operator's site.
Disposition of installation materials for the assigned area of responsibility.
Handling and use of test and measuring equipment in accordance with test equipment management.
Maintaining and expanding customer presence in the assigned area of responsibility.
Implementation of instructed quality assurance measures.
Compliance with hygiene, accident prevention, and occupational health and safety regulations, as well as all applicable regulatory requirements.
Adherence to applicable compliance guidelines.
Acting independently within the scope of the assigned activity (construction site manager).
Adherence to prescribed quality guidelines and procedural instructions.
Support during construction meetings, warehouse management, on behalf of the project manager, when bottlenecks or emergency situations require it.
Replacement of other installation technicians in case of planned or unplanned absence, also in other areas.
Determination of installation-relevant dimensions.
Compilation and request of the required installation material for the projects.
Coordination of supplements in water pretreatment.
Coordination of optimizations/adjustments of water pre-treatment.
Optimization of the customer's room layout.
Regular interface with customers, suppliers, third-party service providers, and logistics.
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
Assist with various projects as assigned by direct supervisor.
Other duties as assigned.