Installation Technician

Arvig • Parkers Prairie, MN

2d • Onsite

About The Position

Join one of the nation’s largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions—including high-speed internet, TV, phone, and security—to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage—a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference.

Requirements

• 2 years of customer interaction experience
• Experience operating hand tools and troubleshooting electronics, computers, routers, streaming devices or apps
• Be at least 18 years of age
• Valid driver's license with acceptable driving record
• Great customer service skills
• Ability to effectively communicate and educate customers on company products and functions
• Structure and organized
• High School Diploma or equivalent
• Two years of customer interaction experience; operating hand tools and power tools, including drills
• Basic knowledge of general desktop/laptop operations
• Google Suite products
• Basic knowledge of routers, smart devices, WIFI and telecommunications wiring
• Basic electronics and IP knowledge
• Valid Class D Driver's License with a driver rating above "unacceptable"
• Power Limited Technician License
• Good customer service skills with the ability to educate and communicate effectively with customers
• Calm and level-headed under service disruptions or outages, maintaining a professional demeanor
• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally -for yourself, your colleagues, and customers

Nice To Haves

• Experience working in a technical field position
• Basic knowledge of telecommunication equipment and installation

Responsibilities

• Safely and accurately complete residential installations and service requests, ensuring a positive customer experience and a high standard of quality while working under the guidance of a senior technician or supervisor.

Benefits

• Competitive Pay: Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions.
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family.
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP)—because your success is our success.
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth.
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals.
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service — because staying connected matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED