Installation Technician - Londonderry NH

VIP Auto•Londonderry, NH

1d•Onsite

About The Position

The Installation Technician (I.T.) is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories, ensuring these services are done right the first time. The I.T. must work effectively and safely, maintain good communication, teamwork, and operation in serving customers, and comply with company safety, loss prevention, and customer service programs, as well as established policies, procedures, and regulations. This role is classified as Non-exempt / hourly and reports to the Service Manager.

Requirements

One year of related experience in automotive service field.
Read, analyze, and interpret technical instructions, journals, and procedures, or governmental regulations.
Effectively explain vehicle information to customers, present and respond to questions from coworkers.
Diagnose and recommend solutions to basic automotive problems.
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
Ability to successfully perform required types of automotive services.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Nice To Haves

Completion of a two-year college or technical school program recommended.
ASE Certification G1 – Maintenance and light repair recommended.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License.

Responsibilities

Ensure workplace safety is Priority #1 by following all safety policies, completing safety-related training, locking out unsafe equipment, and reporting any unsafe conditions or actions.
Provide automotive repair and maintenance services, including Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments, and Preventive Maintenance Services.
Ensure a valid Service Work Order is initiated before service begins and is visibly displayed with the vehicle during service.
Complete an MPI before initiating service on every vehicle and actively support the 5-for-5 Customer Engagement Process.
Complete and return the Service Work Order and any required printouts to the Service Desk with vehicle keys upon service completion.
Obtain needed parts only from the Desk Team and return all unused parts to the Desk Team after service completion.
Return cores, batteries, and used tires to designated security areas.
Maintain a minimum average productivity of 50% during any consecutive sixteen-week period.
Follow quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position.
Take and pass all required and assigned LMS training.
Complete all required safe equipment operation training.
Become a Licensed State Vehicle Inspector (state-specific requirement).
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified.
Become ASE certified in G1, A4, and A5.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
Attend meetings and training sessions as needed.
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot.
Install seat and steering wheel covers and floor mats prior to entering customer vehicles.
Maintain a clean work area clear of debris, cores, unused parts, and stray tools.
Maintain and clean shop equipment immediately after use.
Participate in daily and weekly shop maintenance programs.
Comply with established safety and loss prevention programs, including wearing protective eyewear.
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Comply with VIP’s culture and service standards.
Participate actively in team meetings.
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met.
Comply with company, municipal, state, and federal regulations regarding hazardous waste disposal.
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources needed.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Enter any facility or equipment issues into the facility or equipment database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.