Installation Technician

Planned Systems International, Inc.•Arlington, VA

11d•Onsite

About The Position

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are currently seeking an IT Installation Hardware Technician will be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems.

Requirements

Active T3 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
DoD 8140 IAT Level II certification (e.g. CompTIA Security+ CE).

Nice To Haves

8+ years of relevant professional experience

Responsibilities

Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment.
Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance.
Provide input and update to standard operating procedures.
Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
Participate in/lead special projects and day‐to‐day operations.
Consistently remain customer focused and provide a high level of customer service.
Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
Other duties may be assigned to meet business needs.