Installation Technician

TigerConnect•Columbus, OH

1d•$18 - $22•Onsite

About The Position

Join our dynamic team as an Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers. TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

Requirements

Strong work ethic; reliable, shows up on time, and puts in the work without needing to be micromanaged
Genuine willingness to learn hands-on trade skills on the job
Ability to take direction from and work well with teammates on-site
Proficient use of tools and service test equipment
Comfortable working side-by-side in a two-person team, depending on your partner and being depended on — this is not a solo role
Ability to operate in customer locations with minimal supervision
Ability to respond to common inquiries or complaints from customers
Ability to communicate effectively to customers, employees and management
Genuine willingness to travel extensively — typically 2-3 weeks at a time, living out of hotels, with early mornings and long physical days; this is a major lifestyle commitment, not occasional travel
Ability and willingness to work different shifts as business needs dictate
Valid driver’s license and good driving record over the last 3 years

Nice To Haves

Prior technical or trade experience is a plus, but not required; we care more about work ethic and willingness to learn than a resume

Responsibilities

Takes daily direction from the Installation Supervisor or Operations Services Manager
Perform service, maintenance, modifications and installation at customer healthcare sites, with minimal supervision
Provide on-site customer repairs; responsible for delivering both timely and effective repairs
Diagnose cause of system malfunctions to prevent additional problems
Follow procedures for testing equipment and perform preventive maintenance activities, adhering to all quality assurance testing plans
Coordinates modification and maintenance activities to prevent interruptions in operations
Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated, and escalated as necessary
Prepares and provides reports as requested on system issues and projects
Collaborates and communicates effectively with sales, co-workers, other departments, and customers
Dedicated to providing excellent customer service; develop and maintain strong and effective relationships with various levels of customers
Manage company assets which may include company vehicle, cell phone, computer, tools, inventory parts, etc.
Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations

Benefits

Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
Wellness reimbursement program
Company-wide wellness days (extra days off to rest and recharge)
Flexible time off

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume