Installation Technician II
About The Position
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. SUMMARY The Installation Technician II is responsible for leading and/or supporting with the installation, assembly, inspection, and basic maintenance of commercial food equipment. This role supports installation projects by uncrating, moving, positioning, and assembling equipment, as well as ensuring proper operation under supervision. The Installation Technician will also be responsible for driving service and delivery vehicles to transport equipment safely to job sites using lift-gates. The selected candidate will work closely with Service Technicians and Branch team members and must be flexible to work hours as required, including travel and overnight assignments when needed.
Requirements
- High School diploma, GED, or equivalent experience
- 3-4 years of experience in a related field
- Ability to work safely with mechanical and electrical equipment
- Basic knowledge of welding, hydraulics, and/or electrical systems
- Basic understanding of mechanical troubleshooting
- Basic plumbing and soldering knowledge
- Basic knowledge of CO₂ and Freon systems
- Familiarity with safely moving tools and equipment
- Strong customer service skills, including resolving customer concerns
- Ability to manage expense reports and travel-related documentation
- Willingness to grow into a Service/Repair Technician role
- Bilingual (Spanish) skills are a plus
- Valid driver’s license with an acceptable driving record
- Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
- Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
- Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
- Demonstrated ability to communicate orally with individuals from within and outside the organization.
- Demonstrates crisis/conflict resolution skills.
- Ability to self-motivate and take direction from senior technicians and management.
- Thrives in multi-tasking environment and can adjust priorities quickly.
- Ability to read and understand safety guidelines of the business.
- Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
- Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
- Demonstrates a comprehensive knowledge of company products and services.
- Completes required safety training.
Nice To Haves
- Bilingual (Spanish) skills are a plus
Responsibilities
- Lead and/or support the installation, assembly, inspection, and basic maintenance of commercial food equipment
- Uncrate, move, and position equipment safely at customer sites
- Inspect equipment to ensure proper operation and report issues as needed
- Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems
- Assist Service Technicians and Branch employees with installation and service activities
- Support customers by providing courteous service and addressing basic questions or concerns
- Follow all safety guidelines, company policies, and procedures
- Manage expense reports and travel-related documentation as required
- Maintain tools, equipment, and vehicle appearance
- Work flexible hours, including overtime, extended driving days, and travel as needed
- Demonstrate willingness to develop skills toward a future Service/Repair Technician role
Benefits
- The pay rate will depend on the successful candidate’s qualifications and prior experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
