Installation Supervisor - Windows & Doors

Pella Mid-Atlantic•Beltsville, MD

10d•Onsite

About The Position

Pella Mid-Atlantic, a leading distributor of Pella window and door products, is seeking an Installation Supervisor for their Install Department. This role is crucial in ensuring the quality of Pella installations and enhancing the customer experience. The Field Supervisor will oversee the Installation and Order Verification Program, working closely with the retail sales process. Responsibilities include monitoring sub-contracted installers, developing new installers, resolving installation disputes, and managing installer payouts. The position involves job-site evaluations to ensure Pella installation instructions are met while maintaining cost and time-effective installation teams. Pella Mid-Atlantic is passionate about its products and is looking for motivated, caring, and driven individuals to join their team.

Requirements

5 - 10 years related experience to include supervision of a team
Must be able to develop a high level understanding of all Pella products and their applications
Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
Demonstrates open communication and the ability to maintain professionalism at all times
Works collaboratively and creates a sense of trust and reliability with internal team and customers
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
Seeks out internal experts and utilizes their knowledge
Supports change and innovation within organization
Focused on details and follow through
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Pella Mid-Atlantic performs background checks and drug screens on all candidates.
We perform motor vehicle checks on all employees that drive for the company.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Work with sub-contracted installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience.
Manage installation and order verification capacity to meet customer demand.
Work with the Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams.
Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues.
Maintain all required insurance and licensing documentation for all sub-contracted installers.
Oversee the payout system for installations including any back charges.
Track installation performance by installer, maintain and periodically review with installers.
Assist the installation team in early identification and formulation of a recovery plan as needed.
Mediate customer installation concerns; visit job site to determine appropriate recovery process.
Communicate effectively, both verbally and in written form, with customers, field installation specialists, installers and sales staff in such a way as to reduce confusion, increase understanding and resolve disagreements.
May be required to perform order verifications as needed to meet business needs.
Responsible for the direct supervision of non-exempt team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
Responsible for the direct supervision of independent sub-contracted installation crews. This includes, but is not limited to, selection, training, performance evaluation and development and all other misc. items that are involved in supervising this group.
Analyzes data to help determine potential future business needs.
Provides input and may prepare initial budgetary proposals for assigned cost centers.
Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.