Installation Supervisor

Johnson Health Tech North America Inc•Village of Cottage Grove, WI

1d•Onsite

About The Position

Under the direction of the Director of Commercial Installations, the Installation Supervisor is an office-based role responsible for providing consistent daily operational coverage for an assigned region. The position works closely with sales, operations, Installation Specialists, third-party installation partners, and customers to coordinate and support approximately 450-550 commercial installations per month within the region. The Installation Supervisor keeps installations progressing efficiently and on schedule while maintaining company procedures, cost-effectiveness, and industry-leading quality and customer service standards. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

Minimum high school diploma required
Understanding of logistics, installations, and project management
Ability to work with minimal supervision
Familiarity with layouts
Knowledge of ERP (Enterprise Resource Planning) and TMS (Transportation Management Systems)
Ability to communicate well both verbally and in writing
Able to handle multiple projects simultaneously
Strong attention to detail, multi-tasking, prioritizing, and organizational skills
Microsoft Excel, Word, and Outlook skills necessary
Understanding of geography
A valid driver’s license is required
Must be able to successfully pass MVR checks to drive on behalf of the company.

Nice To Haves

Technical College or practical applied experience preferred

Responsibilities

Remain office-based and provide consistent daily operational coverage for the assigned region.
Maintain oversight of approximately 450-550 installations per month within the assigned region and proactively keep each project moving toward successful completion.
Communicate daily with installation partners regarding scheduling, delivery coordination, site readiness, active installations, outstanding documentation, and open issues.
Provide sales teams with timely installation updates and communicate schedule changes, risks, and required actions.
Update and maintain installation trackers, calendars, vendor data logs, assignments, and related project records accurately and promptly.
Communicate directly with customers when needed to address scheduling, delivery, site-readiness, installation-status, or service questions.
Confirm site survey accuracy and follow up on customer site readiness before installation.
Serve as the primary point of contact during active Matrix commercial installations and provide real-time support to installation partners.
Coordinate support from logistics, sales, customer service, field service, and other internal teams when problems arise.
Follow up on proof-of-delivery (POD) documentation and installation issue submissions to ensure they are complete, accurate, and routed to the appropriate parties.
Escalate recurring, significant, or unresolved installation-partner performance issues to the Vendor Manager.
Monitor installation-partner performance, installation data, and installation-based KPIs; communicate trends and post-installation feedback to leadership.
Ensure installation pricing is accurate and cost-effective.
Coordinate and plan additional installation projects and assignments as required.
Work closely with Installation Service Specialists, sales staff, customer service, installation partners, and internal support teams.
Return customer calls and messages promptly and resolve open installation issues efficiently.
Other projects as needed.