Installation Success Coordinator

Air On Demand • Palmetto Bay, FL

5d • $48,000 - $50,000 • Onsite

About The Position

Air On Demand is a family-owned HVAC company serving South Dade since 2002. They are growing and looking for a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish. This role is the heartbeat between customers and the install team, acting as the quarterback of the installation process. The coordinator ensures smooth scheduling, proper permit handling, material readiness, flawless paperwork, and customer confidence, turning installs into 5-star experiences.

Requirements

• Strong organizational skills
• Excellent communication skills (phone, text, email)
• Ability to juggle multiple projects at once
• Detail-oriented and process-driven
• Calm under pressure
• Positive, solutions-focused mindset

Nice To Haves

• HVAC industry experience
• ServiceTitan experience
• Permit Processing experience

Responsibilities

• Schedule installation dates with customers
• Coordinate install crews and job timelines
• Confirm equipment availability and materials
• Track job progress and completion
• Obtain and track required permits
• Coordinate inspections
• Ensure paperwork is accurate and complete
• Complete before & after job documentation
• Process invoicing and closeout paperwork
• Register equipment warranties
• Submit manufacturer rebates
• Ensure maintenance plan enrollments are completed
• Coordinate equipment and material ordering
• Track job-specific inventory
• Communicate with vendors as needed
• Ensure install crews have everything required
• Proactive communication before, during & after installation
• Set expectations clearly
• Follow up after install to ensure satisfaction
• Help create raving fans and 5-star reviews

Benefits

• Competitive hourly pay (based on experience)
• performance bonus
• Vacation
• Holiday Pay
• other benefits
• Supportive team environment
• Company that values integrity and doing the right thing
• Opportunity to help shape systems and processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed