Installation Specialist - Bilingual (Kansas City, MO)

SpotOn•Kansas City, MO

2d•$20 - $25•Hybrid

About The Position

SpotOn is a growing restaurant technology company that provides independent restaurants with tools to compete and win. They offer award-winning point-of-sale systems and AI-powered profit tools designed to help operators boost profit, work smarter, and retain staff. SpotOn has been recognized as the #1 Restaurant POS by G2 and is consistently rated highly by users on platforms like Capterra. They have also received accolades such as "Great Places to Work" and "Built In’s Best Workplaces." The company culture is described as fast-paced, caring, and dedicated to supporting independent restaurant operators. They encourage employees to make an impact with "heart and hustle."

Requirements

Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
Proven ability to manage complex, multi-site projects independently and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
Demonstrated success in 50+ POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
2-3 years of restaurant and/or technical support experience
A high school diploma or GED is required.
Fluent in English (written and verbal).
Bilingual proficiency in Spanish required
Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.
Work authorization in the U.S. is required.

Nice To Haves

An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
An equivalent combination of education and experience may be considered.

Responsibilities

Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
Provide technical guidance to clients and vendors to resolve issues.
Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
Recommend improvements to survey tools, templates, and internal processes.
Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
Complete cabling, patching, and connectivity setup.
Deliver onsite training and live support for staff and management.
Implement menu/system updates and reporting configuration.
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
Lead follow-ups with clients to ensure smooth transitions and adoption.
Travel regularly to client sites as required.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Benefits

Medical, Dental, and Vision Options
HSA with Employer Match
Company-Paid Life Insurance & Disability
401(k) Retirement Savings & Annual Employer Match
Pre-Tax Commuter Benefits
Paid Parental Leave
Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
Monthly cell phone and internet stipend
Education reimbursement up to $2,000 per calendar year to assist with your professional development
Employee Resource Groups to build community and inclusion at work