Installation Specialist
About The Position
The Installation Specialist plays a critical role in ensuring the successful deployment, installation, and quality control of Zonar's fleet technology solutions. This position supports customer implementations by performing equipment installations, training customers and third-party installers, troubleshooting technical issues, and maintaining installation quality standards. This role serves as both a technical expert and field trainer, helping expand Zonar's installer network while ensuring all installations meet company standards. The ideal candidate has strong experience with vehicle electronics, diagnostics, troubleshooting, and customer-facing technical support.
Requirements
- Minimum of 2 years of experience in electronic installation and troubleshooting on commercial fleet vehicles.
- Minimum of 2 years of experience in electronics, vehicle maintenance, or related technical fields.
- Strong understanding of vehicle electronics, systems integration, and diagnostic processes.
- Experience using electronic diagnostic equipment such as oscilloscopes and volt-ohm meters.
- Knowledge of multiplex wiring systems and vehicle electrical architecture.
- Advanced troubleshooting and problem-solving skills.
- Strong communication, presentation, and interpersonal skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Ability to work collaboratively across departments and manage multiple priorities.
- Valid driver's license required.
Nice To Haves
- Experience providing customer-facing technical support and training preferred.
- Experience creating technical documentation, illustrations, or training materials is a plus.
- Formal electronics training, military technical training, trade school certification, or related education preferred.
Responsibilities
- Perform installations and configuration of Zonar hardware and software solutions on commercial fleet vehicles.
- Assist in the onboarding, certification, and development of new installation partners and third-party installers.
- Support the creation and enhancement of installer training programs, documentation, videos, and technical resources.
- Conduct quality control (QC) reviews and verification of installations performed by internal and third-party installers.
- Troubleshoot hardware, software, firmware, electrical, and system integration issues both remotely and in the field.
- Provide advanced technical support to customers, installers, Customer Care teams, and internal stakeholders.
- Develop and maintain installation standards, procedures, troubleshooting guides, and best practices.
- Partner with Engineering and Product teams during prototype testing and product evaluations.
- Maintain installation records, documentation, photos, and quality assurance reports.
- Support the Commercial Vehicle Library by documenting vehicle-specific installation requirements and configurations.
- Deliver installation training sessions for customers, internal teams, and external partners.
- Maintain inventory of installation tools, equipment, and related assets.
- Escalate complex technical issues and customer concerns to appropriate departments when necessary.
- Ensure all installations adhere to the highest quality and safety standards.
- Travel extensively to customer locations, installation sites, and training events throughout the U.S. and Canada (Up to 75% travel is required).
Benefits
- View Zonar Careers & Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
