Installation Specialist

SpotOn•San Francisco, CA

8d•Onsite

About The Position

SpotOn is a restaurant technology company dedicated to empowering independent restaurants with tools to compete and thrive. We offer award-winning point-of-sale systems and AI-powered profit tools designed to help operators increase profits, work more efficiently, and retain staff. Our solutions are supported by a team committed to restaurant success. SpotOn has been recognized as the #1 Restaurant POS by G2 (Fall 2025) and highly rated by Capterra users. We have also received Great Places to Work and Built In’s Best Workplaces awards multiple times. We are a fast-paced, passionate team focused on making a significant impact for independent restaurant operators.

Requirements

Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
Proven ability to manage complex, multi-site projects independently and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
Demonstrated success in 50+ POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.
2-3 years of restaurant and/or technical support experience.
A high school diploma or GED is required.
Fluent in English (written and verbal).
Bilingual proficiency in Spanish required.

Nice To Haves

An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
An equivalent combination of education and experience may be considered.

Responsibilities

Conducting comprehensive virtual assessments, including complex or escalated restaurant sites.
Validating readiness of wiring, electrical infrastructure, networking, and internet performance.
Performing advanced diagnostics (traceroutes, port checks) and documenting infrastructure gaps or risks.
Providing technical guidance to clients and vendors to resolve issues.
Collaborating with Project Managers, Technicians, and Engineering to ensure installation success.
Leading follow-ups to confirm remediation and supporting junior specialists through training and knowledge sharing.
Recommending improvements to survey tools, templates, and internal processes.
Maintaining detailed records in internal systems, including photos, diagrams, and survey outcomes.
Installing and configuring POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
Completing cabling, patching, and connectivity setup.
Delivering onsite training and live support for staff and management.
Implementing menu/system updates and reporting configuration.
Conducting pre- and post-installation tasks, site readiness checks, and troubleshooting.
Leading follow-ups with clients to ensure smooth transitions and adoption.
Traveling regularly to client sites as required.
Delivering high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Reviewing and verifying outcomes before submission to maintain consistency and high-quality standards.
Identifying and addressing process gaps or errors to drive continuous improvement and operational excellence.