Installation Specialist/Tech
About The Position
Are you a proactive problem-solver who is passionate about delivering exceptional customer experiences and maintaining efficient operations? As an Installation Specialist - Tech I, you will play a vital role at the heart of our business, bridging outstanding customer support with hands-on warehouse coordination. Your attention to detail will ensure accurate installations and seamless scheduling, while your organizational skills will optimize inventory management and crew load-outs. If you thrive in a fast-paced environment and are ready to take charge, solve problems, and make a real impact on our Customer Support and Operations teams, we want you on our team!
Requirements
- Customer-Centric Communicator: Always prioritize delivering the best service with a professional, positive attitude. You know how to listen and communicate with clarity.
- Detail-Oriented: Proven ability to handle data accuracy, verify measurements, and manage records meticulously, utilizing basic computer and math skills.
- Warehouse Operations: Proven warehouse experience with the ability to operate a forklift (forklift experience is required).
- Driven Team Player: Self-motivated and quick to address challenges and find practical solutions.
- Strong ability to safely lift and move heavy products.
- High school diploma or GED equivalent.
- Experience working in a warehouse environment.
- Must be able to successfully pass a background check.
- Must possess and maintain a current, valid driver's license.
Nice To Haves
- Experience working in flooring installation or construction is highly preferred.
Responsibilities
- Deliver Exceptional Customer Support: Provide top-notch service via phone, chat, and email to customers, installers, and partners, ensuring a smooth and positive experience.
- Problem-Solve in Real Time: Address and de-escalate customer service issues, escalating to management when necessary to ensure prompt resolution.
- Coordinate Installations: Schedule installation projects with precision, collaborating closely with installation crews and managing updates to support field offices effectively.
- Verify and Maintain Accuracy: Review field measurements and sold contracts, resolving discrepancies to ensure installations meet exact specifications.
- Material Handling: Load and unload flooring trucks using a forklift, pallet-jack, or manually.
- Crew Support: Load out installation crews efficiently with the proper materials.
- Inventory Control: Oversee inventory management and organize supplies, including specific duties like carpet pad management and bailing pads.
- Facility Maintenance: Maintain the warehouse and office so they remain neat, clean, and free of debris.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
