Installation Services Manager

Walton Signage•San Antonio, TX

3d•Remote

About The Position

Walton Signage is a well-respected, innovative company in the signage industry. The Company serves large, national or corporate accounts with turnkey installation of high quality signage systems and has been listed several times as one of Inc. Magazine's fastest growing companies. The Installation Services Manager oversees all aspects of installation operations for signage projects, ensuring work is completed safely, on time, within budget, and to quality standards. This role manages installation crews, coordinates with project managers, ensures compliance with permitting and safety regulations, and maintains strong client communication throughout the installation lifecycle.

Requirements

5+ years of experience in the signage industry or a closely related field (construction, fabrication, field services).
2+ years of leadership/supervisory experience overseeing field teams or installers.
Strong understanding of sign installation methods, hardware, electrical signage requirements, and fabrication processes.
Ability to read and interpret construction documents, shop drawings, and engineering specifications.
Knowledge of OSHA regulations and general job site safety practices.
Excellent organizational, communication, and problem-solving skills.
Valid driver’s license; ability to travel to job sites as needed.

Nice To Haves

Experience with cranes, bucket trucks, and specialty installation equipment.
Familiarity with permitting processes and municipal signage codes.
Certifications such as OSHA 30, aerial lift certifications, or electrical knowledge.

Responsibilities

Oversee day-to-day scheduling, coordination, and execution of signage installations.
Assign work to installation crews based on skill level, project type, and workload.
Ensure all installations meet industry standards, client requirements, and company quality expectations.
Manage subcontractors when needed, including onboarding, compliance, and performance oversight.
Negotiate installation activity with national and international network of providers to include all aspects of installation across the various offerings Walton Manages.
Collaborate with Project Managers, Designers, Production, and Sales to confirm installation requirements, site conditions, and timelines.
Conduct or review site surveys to identify installation needs, constraints, and safety considerations.
Communicate installation progress, issues, delays, and resolutions to internal teams and clients.
Participate in client meetings when needed to clarify installation details or expectations.
Ensure installation crews follow OSHA regulations, company safety policies, and signage industry best practices.
Confirm that all necessary permits, variances, and inspections are obtained and completed.
Maintain accurate documentation of safety checks, incidents, and training.
Lead, train, and coach installation crews to ensure high performance, quality workmanship, and adherence to safety standards.
Conduct performance evaluations, monitor workload, and address personnel issues as needed.
Support recruiting efforts to hire qualified installers and technicians.
Maintain and track installation tools, trucks, equipment, and materials.
Ensure equipment is properly maintained, inspected, and replaced as needed.
Approve procurement of installation materials within budget guidelines.
Perform quality checks on completed installations to ensure accuracy and appearance consistency.
Troubleshoot installation issues, site complications, or product defects promptly.
Implement continuous improvement measures to optimize installation efficiency and quality.