Sr Installation Scheduler

Securitas Technology Corporation•Houston, TX

7h•$25 - $35

About The Position

The SES Senior Installation Scheduler role is responsible for the coordination and management of fast-turn/transactional electronic security installation projects from booking through completion. This role manages all stages of the installation process, from order visibility to on-time delivery, installation, and order closure. Key activities include interfacing directly with customers, coordinating project implementation deliverables, working with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts, and driving customer satisfaction. The Installation Scheduler reports to the District General Manager.

Requirements

High School Diploma or Equivalent required.
Demonstrated ability to multitask in a fast-paced working environment.
Requires a minimum of 1-3 years of experience in operations scheduling, operations support, and/or project coordination.
Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process.
Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.
Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem-solving skills.
Must be proficient in the use of Excel, Word, Outlook, PowerPoint, and other computer systems, as well as database management and project management system input and maintenance.
Must be detail-oriented and organized with the ability to multi-task.
Must have effective written and verbal communication skills as well as an ability to effectively communicate with customers as needed.
Occasional lifting of parts and equipment as needed.

Nice To Haves

Basic understanding of general construction management/coordination requirements.
General construction license and permit requirements is helpful.

Responsibilities

Scheduling of Installation Technicians and/or Subcontractors to ensure jobs are prioritized to meet required customer completion dates.
Manage/maintain backlog of assigned projects including revenue forecasting of backlog being managed, and maintenance of all status codes and project dates.
Review entire backlog on a weekly or as needed basis with DGM for revenue forecasting purposes.
Attend daily calls with DGM to review new projects and action items for new or existing projects.
Drive installation process for all assigned orders from start to finish, working in close alignment with the DGM, program management team, and field leadership.
Managing subcontractor schedules, including the tracking of arrivals and departures to/from customer sites.
Review all new orders assigned for Customer Contact Information, Scope of Work, and labor allowances.
Act as the primary customer contact and work with the sales team to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD).
Maintain Electronic Installation Folders for all assigned orders.
Manage changes to PSD and Project Scope, including assessing the impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
Own equipment-related tasks: submitting approved schedule ordering, equipment tracking, processing RMAs, and contacting vendor(s) to obtain service invoices.
Issue, review, and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon, and close out tasks/reports.
Create and document action items and notes in Solomon/Atlas and escalate as needed when action items are not met.
Maintain installation schedule using Atlas or other company scheduling tools/systems for assigned orders.
Follow up with the labor force via phone, e-mail, etc., on Customer expectations to meet PSD and CCDs.
Other duties as assigned.