Installation & Repair Specialist

Execulink Telecom•Norwich, ON

8d•Onsite

About The Position

At Execulink Telecom, we’re looking for an Installation & Repair Specialist to help deliver and support the services our business customers rely on every day. In this role, you’ll be a key part of keeping our network strong and our customers supported. You’ll work on the installation, maintenance, and repair of business services, with a heavy focus on Copper and Fibre, and occasional work with Coax.

Requirements

Minimum of 3 years of relevant work experience
Working knowledge of Copper, FTTH, FTTP, Wholesale Services, and Coax procedures
Familiarity with inside and outside plant facilities
Excellent communication and interpersonal skills, with a strong ability to work collaboratively
Proven ability to multitask, plan, and organize to meet deadlines
Effective decision-making skills with minimal supervision
Strong judgment and decision-making abilities, considering costs and benefits
Ability to identify complex problems and evaluate options for implementation
Valid G Class driver's license and clean driving record
Capability to handle the physical demands of the role, including climbing, lifting, and working in adverse weather conditions
Proficient in cabling, mechanical tasks, and the use of hand and power tools
Computer proficiency, particularly with Microsoft Office products
Proven ability to identify potential problems and implement solutions independently
Ability to work effectively under pressure in a fast-paced environment
Strong focus on customer service and clear, professional communication

Nice To Haves

Knowledge of Wireless Broadband Networks is an asset
Familiarity with ADSL, VDSL, Fibre Services, and related testing equipment

Responsibilities

Adhere to Health & Safety regulations and uphold Execulink's Vision, Mission, and Values
Maintain Central Office and Remote network connections for new and repair work orders
Complete field work orders for new and existing Coax, Copper, FTTP, Wholesale and Fibre services
Provide exceptional support to our Business customers to ensure high service levels
Travel frequently across our coverage area for on-site visits
Serve as a resource for all Installation & Repair Team members (Copper, FTTH, Business, Coax, Interact with Operations, and team members to stay informed about progress and daily operations
Assist the Planning & Implementation Team in determining optimal solutions for customer service
Work with the Sales Team to provide information on current service offerings for specific locations
Implement and perform preventative maintenance
Estimate costs for service installation or repair
Install inside wiring and connect it to outside equipment
Inspect and test required hardware
Locate, analyze, and isolate issues affecting telephone, data, and video services
Repair, remove, or replace faulty equipment used to provide services
Promote and explain services through demonstrations and discussions during customer interactions
Travel to customer premises to install, test, and instruct customers on a variety of service
Other duties as required