Installation Project Coordinator
Pella•High Point, NC
•Onsite
About The Position
This role will manage all post sales activities for our Trade builders or commercial customers. To provide job coordination by communicating professionally by phone and email to customers, installers and sales reps. The overall job of the Project Coordinator is to ensure a great customer experience is provided to each customer by ensuring the process and experience are seamless.
Requirements
- High School Graduate or GED required.
- Minimum of 2 years successful Customer Service
- Construction, building material or supply experience preferred
- Strong organizational skills, detailed-oriented, and having the commitment to provide our customers with an exceptional experience.
- A take-action attitude
- Excellent verbal and written communication skills
- Phone etiquette
- High Proficiency in Office 365 and other essential office applications
- Ability to function at a high level, while managing multiple tasks in a very busy office environment.
Responsibilities
- Always exhibits the highest standard of personal ethics and adhere to all Pella Carolina policies.
- Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
- Provide excellent customer service to both our internal and external customers.
- Communicate to customers throughout the entire installation process by checking reminder calls or emails and confirming service dates.
- Efficiently coordinate scheduling for Field Project Coordinator, ensuring customer needs are met.
- Develop and implement the appropriate action plan necessary to satisfy customer issues.
- Monitoring the installation process from start to finish and update all stakeholders who are involved in the process.
- Review Certificate of completion, invoice and ensure final payment from customer.
- Perform additional responsibilities assigned by your manager.
Benefits
- Competitive Compensation
- 401k/ 401K Matching- 50% up to 6% after 1 year of employment
- Profit Sharing
- Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
- Life Insurance
- 10 Paid Holidays
- Vacation/PTO
- Tuition Reimbursement
- Flexible Spending Account
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
