Installation Program Manager - Americas
About The Position
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. This role is a key member of Medtronic’s Global Commercial Enablement team – RST (Robotic Surgical Technologies), supporting the commercialization of their Surgical Robotics Platform in the Americas region. The Americas Installation Planning Manager will be a key member of the Commercial Enablement Program Management team in the Robotics Surgical Technologies Business Unit, driving successful installation of the Hugo surgical robot and Digital Surgery’s touch surgery platform across sites in the Americas. Placement of a surgical robot in a hospital requires coordination of the supply chain with supporting field-based resources to ensure successful integration into the hospital’s service lines. This role also supports installations at clinical trial sites, working closely with customer service, supply chain, field service, and various other stakeholders specific to clinical trials. Medtronic strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions. The Robotic Surgical Technologies Business Unit sets the standard for Robotically Assisted Surgery (RAS) by creating innovative surgical products and services that focus on surgical procedures of diseases and conditions.
Requirements
- Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within one job area.
- Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
- Requires a Bachelor's degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
- Knowledge of supply chain planning, including experience in SAP.
- Project planning.
- Microsoft Office applications including Word, Excel, and PowerPoint.
- Familiar with SFDC.
- Strong communication skills.
- Presentation skills.
Nice To Haves
- Minimum of 5 years in Sales Support, Marketing Support, or Supply Chain planning.
- Experience working with cross functional team members.
- Experience in outside US markets.
- Fluent in English & Spanish.
- Knowledge of French or Brazilian Portuguese would be a plus.
Responsibilities
- Coordinating the supply of the Hugo™ RAS System with the requisite field resources to ensure a successful integration of a new surgical robot into a hospital.
- Working with Field Technical Services to perform a pre-sale site survey.
- Providing simulators for advanced training of surgeons.
- Coordinating schedule for training of surgeons and staff.
- Identifying the Startup Specialist who will support the hospital’s robotic surgery program.
- Identifying the availability date for a robot from the supply chain.
- Coordinating with Sales to make commitments to customers.
- Participating in the Americas sales funnel review process and meeting weekly with the sales team to review pipeline.
- Coordinating with Field Service to perform pre-sale site inspection and track resolution of any findings that would preclude a sale.
- Reviewing stocking of consumables and re-usable instruments for accounts in the region.
- Determining any pre-sale simulator support requirements.
- Obtaining assignment of a Startup Specialist to the account.
- Ensuring the account places an order for consumables and re-usable instruments to support initial use of the system.
- Arranging the details of the commissioning including tracking the shipment, notifying Sales, Field Service and the Startup Specialist.
- Coordinating with stakeholders for scheduling and managing pre-delivery site inspection, followed-up with successful installation, working in close coordination with Medtronic and customer field team to complete commissioning of Hugo at the hospital.
- Coordinating any special requests from the account relative to commissioning.
- Maintaining metrics and dashboards for process control and transparent communications.
- Continuously improving processes: Creating/following standard work, defining/measuring/improving core metrics, developing/utilizing global tools, root cause analysis, and implementing corrective actions for any misses.
- Coordinating with clinical research and training (CRMS-PACE) to ensure in-person training is scheduled for surgeons and staff.
- Supporting the import process for certain customers in specific countries within the region by managing clear and accurate documentation readiness.
- Ensuring deliverables for order entry for transacting Hugo’s capital, consumables, and spare parts order codes are tested and active in Medtronic business systems.
- Coordinating with global and regional distribution centers for customer order fulfillment of consumables and re-usable instruments.
- Leading install management of Hugo at clinical sites in the US by coordinating with Medtronic site representative, distribution center, customer service, logistics, and project lead.
- Acting as an OTC leader/contributor for the Americas region supporting the commercial enablement team in the Region.
- Working independently, yet in close relationship with Sales, Customer Training, Field Service, Supply Chain, Customer Service, and Robotics Systems Utilization team members.
- Communicating clearly and managing expectations in a fast-paced, high-stress environment.
- Providing hands-on support and also building processes for scaling up.
Benefits
- Competitive Salary
- Flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
