Installation Processor II

Lincoln Financial•Papillion, NE

5d•$23 - $25•Remote

About The Position

We are excited to bring on an Installation Processor II to join our Group Protection Claims & Operations Team. In this position you will perform and deliver on routine and non-routine assignments for your assigned area(s) of responsibility independently in accordance with established procedures/guidelines. You will provide production‑level support for assigned Implementation Managers by independently managing system configuration for all assigned cases. You will execute standardized configuration tasks with a focus on accuracy, efficiency, and throughput while meeting established service‑level agreements (SLAs) and productivity targets.

Requirements

High School or GED (Minimum Required)
2 - 3 Years of customer service, product and/or service implementation and/or project management experience (Required)

Nice To Haves

Group insurance product knowledge and experience.
Ability to work independently
Detail oriented

Responsibilities

Perform end‑to‑end system configuration for assigned implementation cases in accordance with defined requirements, timelines, and established procedures.
Support assigned Implementation Managers by completing configuration and processing activities on their behalf to enable timely and accurate case progression.
Coordinate and communicate with Contracts, Enrollments, and other internal stakeholders to complete dependent workstreams and ensure readiness for implementation.
Review sold case information and identify participation, guarantee issue, billing, commission, contractual, and eligibility requirements using established underwriting guidelines.
Execute system transactions accurately, including applying sales credit and ensuring all case data is entered and validated in designated systems.
Compile, review, validate, and finalize all required documentation and deliverables to support successful case installation and implementation handoff.
Provide guidance and instructions to team members and internal partners on contract creation, certificate generation, enrollments, file usage, and system processes to ensure accurate billing and quality outputs.
Conduct enrollments of member into appropriate administrative systems and/or conducts reinsurance reviews, when applicable.
Process all sold cases end‑to‑end, ensuring required documentation is obtained, system entries are completed, and output materials are finalized to deliver a high‑quality implementation experience.
Maintain accurate case updates and documentation to support tracking, reporting, audit readiness, and quality standards.
Communicate effectively with internal stakeholders throughout the implementation lifecycle, demonstrating flexibility, responsiveness, and a customer‑focused approach at every touchpoint.
Meet or exceed established productivity, quality, accuracy, and service‑level standards in a high‑volume, production‑based environment.
Independently deliver routine work while making routine and non‑routine decisions within defined guidelines, escalating matters of significance appropriately.
Apply expanded role knowledge to increasingly complex cases and continuously build knowledge to improve performance and effectiveness.
Support and promote change management efforts and departmental or enterprise initiatives within assigned areas of responsibility.
Work overtime as business needs require.