Installation Manager- Orlando

Window Nation • Orlando, FL

3d • Onsite

About The Position

The Installation Manager reports to the Operations Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed and the customer's satisfaction meets or exceeds company standards.

Requirements

• HS Diploma or GED
• 4+ years of relevant leadership experience
• 4+ years experience of general construction knowledge
• 3+ years of customer issue resolution experience
• 1+ years of experience with windows to include measuring and service, installation in lieu of service
• Experience working with installation crews
• Valid drivers license
• Clean driving record
• Clean Criminal Background Check
• Clean drug test

Nice To Haves

• College degree or other secondary education preferred
• Experience with warehouse management
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce experience a plus
• Customer-centric mindset
• Demonstrated success in deadline-driven and high-pressure environment

Responsibilities

• Recruits, selects, trains, and manages direct reports
• Performs Services & Measures as necessary
• Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
• Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
• Serves as customer service liaison when install related problems arise
• Works with scheduling coordinators to ensure appropriate crew assignments
• Oversees job sites to ensure quality installs are complete; attends remeasurement appointments when necessary
• Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
• Delivers materials to job sites when required
• Approves additional costs on job sites
• Manages run rates & guild quality scores
• Manage install jobs through completion
• Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.

Benefits

• Competitive pay and bonus opportunities
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED